Service Support Administrator

Job Advert

Internal Job Title**:S**ervice Support Administrator**

Business**:Lucy Electric Manufacturing & Technologies India Pvt Ltd**

Location**:Halol, Vadodara, Gujarat**

Job Reference Number**:3588**

**Job Purpose**

We seek an experienced, talented, and focused administrator to join our dynamic back office team providing support activities to enable the delivery of installation, maintenance, and product support services for electrical utility assets across the UK.

**Job Context**

Your work and team will support a highly skilled Engineering division covering all aspects of HV services to our clients and customers. As part of our team, you will get to both support your peers in the delivery of engineering services, new enquiries, order processing through to invoice & product spares.

We strive forwards as a team advancing our technical skills, knowledge, and competencies together, whilst ensuring a flexible work life balance is worked into our ethos.

**Job Dimensions**

You will be working with a team of skilled project, delivery and administrative staff based in UK supporting a team of

LV/HV Engineers, SAP’s, managers and supporting staff across all aspects of the HV industry.

The core hours will be matched to support the UK shift of 07:30 to 16:00 Monday to Thursday, 07:30 am to 12:30 Friday. Depending on operational work and site requirements, additional hours may be required.

**Key Accountabilities**

These will include:

- Support all areas of the department in relation to office systems, bookings, POs, equipment hire, delivery dates, equipment hire etc.
- Process sales orders for parts and service work using Microsoft Dynamics 365.
- Acknowledge orders to customers using standard templates
- Quote spare parts and site work via our approved price lists and tender process.
- Process purchase requisitions to obtain parts and services in a timely manner.
- Ensure scheduling records are up to date with all job details and references
- Cross check invoices to Purchase Orders and receipt costs accordingly
- Support interdepartmental recharges maintaining records to be processed.
- Consume parts following site visits using Microsoft Dynamics 365.
- Complete post delivery job review to ensure all items closed out and job costing complete
- Provide data analysis on job management, customers and suppliers as required
- Maintain records to allow KPI reporting
- Ensure Service Level Agreements are managed and supported in line with T&Cs.
- Ensure a strong working relationship with other departments across Lucy Electric.
- Ensure that all work is carried out in accordance with the standards, policies and procedures of Lucy Electric and its customers.
- Liaise closely with Team Supervisors and Manager to understand and manage priorities.
- Attend training and continuous development opportunities as required.

**Qualifications, Experience & Skills**
- Experience of delivering efficient and effective services to internal and external customers.
- Good interpersonal skills.
- Excellent written & good spoken English
- Experience in controlling data to report on figures and KPIs.
- Experience of document and process management.
- Computer literate - skilled in MS outlook and Excel, D365, CRM systems.

**Desirable**:

- Experience in managing customer and key accounts.
- Knowledge of finance, and ability to manage job costing and forecast figures.
- A qualification in business, management, project management.
- Knowledge of ISO9001, 14001 or 18001 (45001)

**Behavioural Competencies**:

- Good interpersonal skills with a pleasant and can-do attitude.
- Highly organised and tidy.
- Must have a positive and confident approach to tasks.
- Good problem-solving skills.
- Able to work independently, within a team and taking the lead when required.