System Administrator

2 days ago

Chhani Vadodara Gujarat, India CDT Software and support Full time

Job Description: Administrative Assistant

**Position**: Administrative Assistant (Female Only)
**Location**: CDT Software and Support,Vadodara
**Employment Type**:Full-time

**Company Overview**:
Welcome to CDT Software and Support, where our mission is to optimize business operations and drive growth through tailored solutions. We are committed to excellence and delivering measurable results across various specialized services, including marketing solutions, wholesale business support, CCTV surveillance, software support, website development, and software development.

**Role Overview**:
We are looking for a dedicated Administrative Assistant to join our team. This individual will manage incoming customer calls, assist with software inquiries, and follow up on payment-related matters. Your role is vital in providing exceptional customer service and maintaining effective communication between our clients and CDT Software and Support.

**Key Responsibilities**:

- **Incoming Calls Management**:

- Answer incoming calls promptly and professionally, reflecting our commitment to customer service.
- Identify customer needs and provide appropriate solutions or escalate issues as necessary.
- **Customer Assistance**:

- Assist customers with inquiries related to our software solutions, offering guidance and troubleshooting support.
- Educate customers on our diverse services, including marketing strategies, CCTV products, and software development.
- **Payment Follow-Up**:

- Contact customers regarding outstanding payments and provide information on payment options.
- Maintain accurate records of all communications and follow-up actions taken.
- **Documentation**:

- Document customer interactions and update our database accordingly.
- Prepare reports for management on customer issues and payment status.
- **Administrative Support**:

- Collaborate with team members to improve customer service processes and enhance operational efficiency.

**Qualifications**:

- High school diploma or equivalent; additional education or certification in administration or customer service is a plus.
- Proven experience in a customer service or administrative role.
- Strong verbal and written communication skills.
- Proficiency in using office software (e.g., Microsoft Office Suite, CRM systems).
- Excellent organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- A customer-oriented attitude with a passion for helping others.

Pay: ₹11,342.14 - ₹30,000.00 per month

Schedule:

- Evening shift
- Monday to Friday
- US shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 8735896330

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