Customer Support Associate

3 days ago

Bengaluru, India Zeta Full time

**About Zeta**

Zeta is the **worlds first and only Omni Stack for banks and fintechs.** We are rethinking payments from core to the edge, led by the vision **to augment the purpose of money and banking with technology.** A single, modern software stack comprising processing, loans, customizable mobile and web apps, fraud engine, and rewards for retail banking.

We are a new-age, high-growth startup (& a unicorn) founded in 2015 by two visionary leaders Bhavin Turakhia & Ramki Gaddipati, whose entrepreneurial legacy & excellence has put us on top of the global fintech ecosystem. Zeta counts amongst its customers, over 10 banks and 25 fintechs, across 8 countries - some of our notable clients include Sodexo - a leading issuer of employee benefits & rewards with over 30 million global users, and HDFC Bank - the 14th largest bank by market cap in the world.

Experience as a Customer Support Associate for a **banking process with adequate knowledge of credit cards/phone banking/CASA products.**

**Responsibilities**:

- Demonstrated skills in resolving customer-related issues in a professional manner within the time limits
- Following up with customers for any further information
- Adhere to the company data privacy and policies
- Handle outbound calling.
- Provide accurate, valid, and complete information by using the right tools
- Go the extra mile to engage customers

**Mandatory Language** - English and Hindi

**Industry type** - Financial services

**Employment type** - Full Time, Third party payroll.

**Role category** - Semi voice.

**Salary** - As per industry standard + perks.

**Contact Center shift 24*7** - Rotational shifts (shift allowance provided), rotational off.

**Office location** - Bommanahalli, Bangalore

**Role**:Customer Retention - Voice / Blended**

**Industry Type**:IT Services & Consulting**

**Department**:Customer Success**,* **Service & Operations*

**Employment Type: Full Time, Permanent**

**Role Category: Voice / Blended**

**Education - UG: Any Graduate**

**Salary**: ₹350,000.00 - ₹375,000.00 per year

Schedule:

- Rotational shift

Supplemental pay types:

- Shift allowance

Application Question(s):

- Do you know Hindi and English?
- Are you fine with rotational shift and rotational offs?
- Do you have experience in banking process?

**Speak with the employer**
+91 9000000000

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