Bpo Executive

2 weeks ago

Bengaluru Karnataka, India Vasutti Full time

Responsibilities
- Manage a high volume of inbound and outbound calls with a friendly and professional demeanor.
- Resolve customer issues promptly and accurately by identifying solutions and appropriate responses.
- Provide information about products or services, taking orders, and processing returns.
- Follow up on customer inquiries to ensure their needs are met.
- Document all call information, interactions, and steps taken in detailed records.
- Collaborate with team members to improve processes and ensure high customer satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Represent the company in a courteous and professional manner during all customer interactions.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Proven customer service experience, preferably in a BPO setting.
- Excellent communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced and dynamic environment.

**Skills**:

- Customer Service
- Communication
- Problem-solving
- Time Management
- Call Center Systems
- Data Entry
- Conflict Resolution
- Multitasking

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

Work Location: In person

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