Bpo Voice Support Executive

16 hours ago

Bengaluru Karnataka, India Pro-TEAM Solutions Pvt. Ltd., Full time

We are looking for enthusiastic and customer-focused BPO Voice Support Executives to handle inbound and outbound calls. The role involves addressing customer queries, resolving issues, providing accurate information, and ensuring customer satisfaction while meeting performance targets.

**Key Responsibilities**:

- Handle inbound calls and assist customers with their queries, complaints, or requests.
- Make outbound calls for follow-ups, reminders, feedback.
- Provide accurate information about products, services, or processes.
- Record and update customer details in the system accurately.
- Resolve customer issues promptly or escalate them to the appropriate department when required.
- Maintain call quality standards and achieve daily/weekly/monthly performance targets.
- Ensure a positive customer experience with professional and polite communication.
- Follow company policies and standard operating procedures during calls.

**Key Skills & Competencies**:

- Excellent communication skills in Hindi [regional language: Tamil, Telugu, Kannada].
- Strong listening, problem-solving, and interpersonal skills.
- Ability to handle pressure and maintain professionalism.
- Basic computer knowledge and typing skills.
- Willingness to work in shifts (including weekends).

**Qualifications & Required**
- Minimum 12th Pass / Graduate in any stream.

Pay: ₹180,000.00 - ₹200,000.00 per year

Work Location: In person

**Speak with the employer**
+91 9008348820

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