Bpo Spe Voice

2 weeks ago

Bengaluru Karnataka, India Cognizant Full time

**Job summary**

Join our dynamic team as a BPO SPE Voice specialist where you will leverage your expertise in customer service management and voice communication to enhance client satisfaction. With rotational shifts and a work-from-office model you will play a crucial role in delivering exceptional service experiences. Your contributions will directly impact our companys growth and societal value.

**Responsibilities**
- Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure client satisfaction.
- Utilize voice communication skills to effectively interact with customers and understand their needs.
- Collaborate with team members to develop strategies for improving service delivery and customer engagement.
- Maintain accurate records of customer interactions and transactions to ensure data integrity.
- Analyze customer feedback to identify areas for improvement and implement solutions.
- Assist in training new team members on best practices and company policies to enhance team performance.
- Monitor service metrics and report findings to management for continuous improvement.
- Ensure compliance with company standards and regulations in all customer interactions.
- Adapt to rotational shifts to meet the demands of a dynamic work environment.
- Engage in regular team meetings to discuss progress and share insights for better service delivery.
- Contribute to the development of innovative solutions to enhance customer experience.
- Support the implementation of new technologies and processes to streamline operations.
- Foster a positive work environment that encourages collaboration and professional growth.

**Qualifications**
- Demonstrate proficiency in customer service management and voice communication.
- Possess strong problem-solving skills and the ability to handle challenging situations.
- Exhibit excellent interpersonal skills to build rapport with customers and colleagues.
- Show adaptability to rotational shifts and a fast-paced work environment.
- Have experience in maintaining accurate records and data management.
- Display a commitment to continuous learning and improvement in service delivery.
- Bring a proactive approach to identifying and implementing solutions for customer satisfaction.

**Certifications Required**

Certified Customer Service Professional (CCSP) or equivalent certification in customer service management.

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