Customer Relationship Officer

3 days ago

Dewas, India Vistaar Financial Services Pvt Ltd Full time

**Key Responsibilities**

**Managerial Responsibilities**
- Identifying potential customers in the branch business zone and sourcing them

under the assigned product.
- Managing the relationship with customers to generate business leads to

achieve the business target numbers on monthly basis with good customer

quality
- Ensure timely repayment from the customers sourced..
- Maintaining cordial relationship with colleagues and peers with team spirit in

every action.
- Execution of task with complete integrity and transparency

**Functional**

**Responsibilities**
- Achieving the given target within time limits with the support of BM/CM/Ops
- Attending the leads, explaining about the products, procedure and benefits.

Addressing all queries of customers.
- Initial scrutiny of business of the customers, ability to repay the loan, character

and integrity of the customers.
- Collection of documents from customers, arranging meeting with higher officials,

inspection of the property being offered as collateral and facilitating valuation of

the property.Facilitating legal reports with empanelled advocates and customers.
- Co-ordination between customers and branch officials for sanction and

documentation.
- Ensuring creation of mortgage wherever applicable on a timely basis and with

proper verification and papers to be in order with respect to the legal opinion

given by the empanelled advocate.
- Monitoring the portfolio regularly in order to contain any delinquency symptoms

in the initial stage by meeting such clients with proactive measures.
- Sincere and dedicated effort to collect/ recover overdue amount from the

respective clients on regular basis
- Taking any additional responsibility as and when it is required with focus on

deliverables.

**Job Requirements**

**Qualifications**

10+2 level or upwards

**Experience**

Minimum experience of 1 year in in banks/MFI/NBFC lending. Freshers are hired

for CRO Trainee profile.

**Functional Competencies**

Building partnerships and coordination among different stake holders such as

colleagues, senior officials and customers.

Ability to identify business opportunity in the given area.

Ability to take action consistent with principles and goals of the organization

**Behavioral Competencies**

Responsibility and accountability

Building trust and relationships among the team members

Proactive approach to lead by example and adhering to codes of conduct and

principles.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹180,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Dewas, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: One location

**Speak with the employer**
+91 7389635666

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