Customer Service Desk

3 days ago

Banashankari Bengaluru Karnataka, India CROMA a tata enterprise Full time

**Customer Service**
- Follow10 feet Rule : Greet **EVERY** customer who comes within a 10 Feet radius of any staff
- Follow “Lean time equals Learn Time” principle at all times

**Complaint Management**:

- Resolve customer complaint & queries as per defined process. Ensure SLA adherence
- Where required, escalate to SM and provide on priority resolution

**Facilitation**:

- Installation : Manage end-to-end installation process for calls created at store
- Repair : Follow repair facilitation process for carry in products (EW/DOA/FS)
- RPA : Assist customer on product returns, follow inward RF process
- Follow up with head cashier on account sale closures
- Interact across touch points (customer/brand/EW/CC), review & follow-up on pending repair calls

**Service assurance**
- Proactive out calling to customers on high value purchase as per SOP
- Continuous update during installation & repair on in-store facilitation to customers - GAN/ID

**Reporting**
- **Daily**:Checklist update on share point. SM & CSM to review daily report
- **Weekly**: In-store meeting with SM & CSM to review service performance

**Hygiene standards(Daily)**:

- Keep CSD table FREE of clutter
- Checks availability of drinking water & disposable glasses
- Maintain personal grooming as per company standards
- Adhere to assigned shifts

Attend daily store briefing**Customer Service**
- Follow10 feet Rule : Greet **EVERY** customer who comes within a 10 Feet radius of any staff
- Follow “Lean time equals Learn Time” principle at all times

**Complaint Management**:

- Resolve customer complaint & queries as per defined process. Ensure SLA adherence
- Where required, escalate to SM and provide on priority resolution

**Facilitation**:

- Installation : Manage end-to-end installation process for calls created at store
- Repair : Follow repair facilitation process for carry in products (EW/DOA/FS)
- RPA : Assist customer on product returns, follow inward RF process
- Follow up with head cashier on account sale closures
- Interact across touch points (customer/brand/EW/CC), review & follow-up on pending repair calls

**Service assurance**
- Proactive out calling to customers on high value purchase as per SOP
- Continuous update during installation & repair on in-store facilitation to customers - GAN/ID

**Reporting**
- **Daily**:Checklist update on share point. SM & CSM to review daily report
- **Weekly**: In-store meeting with SM & CSM to review service performance

**Hygiene standards(Daily)**:

- Keep CSD table FREE of clutter
- Checks availability of drinking water & disposable glasses
- Maintain personal grooming as per company standards
- Adhere to assigned shifts

Attend daily store briefing

**Competencies**:Process & result orientation, Customer Focus, Excellent Interpersonal effectiveness, Conflict Management & resolution, Good Written and Spoken language skills

**Salary**: ₹14,000.00 - ₹17,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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