Service Desk

3 days ago

Bengaluru Karnataka, India Bangalore Strategic Solution Full time

**Position:Service Desk**

**Essential Duties/Responsibilities**:
**Help Desk Oversight**:

- Ensure the timely and effective resolution of end-user problems.
- Enhance productivity by reducing incidents and implementing self-help techniques.

**Customer Communication and Support**:

- Communicate with customers and stakeholders to assess support needs.
- Assist in identifying technology needs and promptly address customer service concerns.

**Team Management**:

- Train and guide support specialists in problem management processes.
- Foster a customer-focused attitude within the team, ensuring quick and efficient responses.

**Performance Monitoring and Reporting**:

- Establish and monitor service level targets and compliance levels.
- Analyze support calls to identify areas for improvement and implement necessary changes.

**Documentation and Reporting**:

- Develop and maintain comprehensive documentation.
- Measure and report on unit performance, helpdesk utilization, and key performance indicators.

**Inventory and Asset Management**:

- Manage end-user technology assets, including hardware and software.
- Facilitate equipment purchases, implementation, and licensing reconciliations.

**Secondary Duties/Responsibilities**:

- Recommend changes or enhancements in available IT or equipment.
- Stay abreast of emerging trends and technologies through ongoing research.
- Actively participate in planning and decision-making discussions.
- Provide occasional technical support for offsite events.
- Lead and execute special projects as assigned.

**Salary**: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 3 years (preferred)
- total work: 4 years (preferred)

Ability to Commute:

- Bangalore, Karnataka (required)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9606920859

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