Service Desk

23 hours ago

Bengaluru Karnataka, India Bangalore Strategic Solution Full time

**Position:Service Desk**

**Essential Duties/Responsibilities**:
**Help Desk Oversight**:

- Ensure the timely and effective resolution of end-user problems.
- Enhance productivity by reducing incidents and implementing self-help techniques.

**Customer Communication and Support**:

- Communicate with customers and stakeholders to assess support needs.
- Assist in identifying technology needs and promptly address customer service concerns.

**Team Management**:

- Train and guide support specialists in problem management processes.
- Foster a customer-focused attitude within the team, ensuring quick and efficient responses.

**Performance Monitoring and Reporting**:

- Establish and monitor service level targets and compliance levels.
- Analyze support calls to identify areas for improvement and implement necessary changes.

**Documentation and Reporting**:

- Develop and maintain comprehensive documentation.
- Measure and report on unit performance, helpdesk utilization, and key performance indicators.

**Inventory and Asset Management**:

- Manage end-user technology assets, including hardware and software.
- Facilitate equipment purchases, implementation, and licensing reconciliations.

**Secondary Duties/Responsibilities**:

- Recommend changes or enhancements in available IT or equipment.
- Stay abreast of emerging trends and technologies through ongoing research.
- Actively participate in planning and decision-making discussions.
- Provide occasional technical support for offsite events.
- Lead and execute special projects as assigned.

**Salary**: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 3 years (preferred)
- total work: 4 years (preferred)

Ability to Commute:

- Bangalore, Karnataka (required)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9606920859

  • Service Desk Executive

    4 days ago

    Bengaluru, Karnataka, India FORT Technologies Full time

    **Job Title -Service Desk Executive** **Exp-6 months-3 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...

  • Service Desk Coordinator

    23 hours ago

    Bengaluru, Karnataka, India Power Bridge Systems Full time

    **About Us**: Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs. With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India. Our Passionate...

  • Service Desk Executive

    2 weeks ago

    Bengaluru, Karnataka, India CIS Worldwide Ltd Full time

    Service Desk - Job requirements Prefer graduates in IT field with call taking experience. Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA. Updating the client on the progress of the tickets without escalation Processes,...

  • Service Desk

    1 week ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    **Job Title**: Service Desk **Location**: Bangalore **Language Requirement**: Proficiency in English (Read + Write + Speak) mandatory **Overview**: As a Service Desk Specialist, you will play a crucial role in ensuring the efficient functioning of our customer service operations. Your responsibilities will revolve around accurate recording, tracking, and...

  • Manager, It Service Desk

    2 weeks ago

    Bangalore, Karnataka, India Blackhawk Network Full time

    About Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift...

  • Service Desk Engineer

    1 week ago

    Bangalore, Karnataka, India Betsol Full time

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...

  • Service Desk Engineer

    5 days ago

    Bangalore, Karnataka, India Betsol Full time

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...

  • Front Desk

    2 weeks ago

    Bengaluru, Karnataka, India hyre global service pvt.ltd. Full time

    **Job Title**: Front Desk Executive **Location**: Bangalore **Work Mode**: Permanent, Work from Office (WFO) **Experience**: 1+ Years **Languages Required**: Hindi, English, and Tamil **Roles and Responsibilities**: - Greet and assist visitors with a professional demeanor. - Answer and manage phone calls, directing them appropriately. - Handle visitor...

  • IT Service Desk

    6 days ago

    Bengaluru, India Servian Full time

    **What would be expected from you**: - Responsible for providing appropriate level of support to Servian Managed Services customers, and Servian-as-a-customer end-users, within prescribed SLAs. - Identify the correct procedures or channels for resolution and monitor resolution activity and progress updates to customers. - Able to bring insight and expertise...

  • Service Desk Coordinator

    2 days ago

    Bengaluru, Karnataka, India Qualitest Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    100% Work from OfficeJob Description: Service Desk Coordinator will coordinate the Service Desk activities and tasks, being responsible for coordinating consistent response, communication and delivery of Service Desk-based activities. In this role, some of the key responsibilities will be to:•Open and review Service Desk Calls; ensuring the customer...