
Service Desk Coordinator
1 day ago
•Open and review Service Desk Calls; ensuring the customer provides an appropriate level of information
•Allocate Service Desk Calls to appropriate technician
•Ensure that Service Desk Calls are monitored in-line with SLAs and updated efficiently and effectively
•Proactively communicate with the business in order to provide updates on outstanding incidents and projects
•Assist in the investigation and resolution of issues relating to applications in order to assist the team in providing a high level of customer service
•Build and maintain strong working relationships with key business users, colleagues and support bodies in order to provide a professional customer service approach
•Work positively and communicate professionally across teams in order to make an effective contribution to team tasks and team spiritQualification:
•Any graduation with excellent English verbal and written communication skill
•Desired to have previous experience in a similar Service Desk support role or IT administrative environment
•Knowledge of ITIL processes would be an added advantage
•Experience of providing customer service over the chat and telephone
•Experience of using Service Desk incident logging software
•Computer literate; skilled in use of Office 365, Word and Excel
•Female CandidateBehavioural Requirements:
•Customer Service: ability to meet and strive to exceed the needs of internal customers by producing quality work and service
•Drive for Results: able to go the 'extra mile' to achieve tasks, objectives and targets.
•Demonstrates good attention to detail across all areas of work
•Teamwork: able to work together with colleagues to pool skills, ideas and resources to achieve objectives and resolve problems
•Initiative and Problem Solving: able to take ownership of area, accepts issues and follow up with actions to rectify
•Planning and Organising: able to work to important deadlines and manage time effectively3 must havesService Desk 4/5ITIL 3.5
Qualitest
-
Service Desk Coordinator
1 day ago
Bengaluru, Karnataka, India Power Bridge Systems Full time ₹ 6,00,000 - ₹ 8,00,000 per yearAbout UsPower Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.Our Passionate teams...
-
Front Desk Coordinator
1 day ago
Bengaluru, Karnataka, India beBeeHospitality Full time ₹ 6,00,000 - ₹ 8,00,000Front Desk Coordinator Job DescriptionWe are seeking a highly skilled and organized Front Desk Coordinator to join our team. As the first point of contact for our guests, this role is critical in ensuring a seamless experience from check-in to check-out.The successful candidate will be responsible for managing front desk operations, including:Welcoming...
-
Travel Desk Coordinator
4 days ago
Bengaluru, Karnataka, India beBeeOpportunity Full time ₹ 40,00,000 - ₹ 80,00,000Travel Desk CoordinatorWe are seeking a highly skilled and experienced travel desk coordinator to manage daily operations, including ticket booking and travel coordination. This individual will be responsible for ensuring cost-effective travel options by checking best offers.Key Responsibilities:Coordinate travel desk activities, such as flight booking and...
-
Front Desk Coordinator
6 days ago
Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000Front Desk Coordinator JobWe are seeking a highly skilled and organized individual to manage day-to-day tasks with professionalism and efficiency.The ideal candidate will have excellent communication skills, proficiency in clerical skills, and the ability to multitask effectively.Key Responsibilities:Greet patients and provide exceptional customer service...
-
Service Desk Agent
1 day ago
Bengaluru, Karnataka, India Adecco Group Full time ₹ 5,00,000 - ₹ 10,00,000 per yearRole:- Service Desk AgentExperience : 6 months to 1 years (relevant service desk only)Job Overview:-Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work...
-
Front Desk Coordinator
4 days ago
Bengaluru, Karnataka, India beBeeFrontDesk Full time ₹ 1,00,000 - ₹ 1,55,000Job Title: Front Desk Coordinator">We are seeking a highly skilled and organized individual to join our team as a Front Desk Coordinator. In this role, you will be responsible for managing all front desk operations, ensuring that all client interactions are professional and efficient. Key Responsibilities: Attend to incoming and outgoing calls, transferring...
-
Service Desk Team Lead
13 hours ago
Bengaluru, Karnataka, India Talpro Full timeJob Title : Service Desk Team LeadRole Type : Fixed Term Direct Contract with TalproContract Duration : 6 months (Fixed Term Contract)Years of Experience : 5-7 YrsNotice Period : Immediate Joiners OnlyWork Mode : Hybrid (3 Days from Office Weekly) Location : Bangalore Domain : Any IT Domain Mandate Skills : - Service Desk Team Lead, ITIL framework,...
-
Service Desk Engineer
1 day ago
Bengaluru, Karnataka, India Computacenter Full time ₹ 8,00,000 - ₹ 12,00,000 per yearLife on the teamAre you passionate about Service desk Opportunities and ready to explore your capabilities?Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to...
-
Service Desk Leader
6 days ago
Bengaluru, Karnataka, India beBeeDirector Full time ₹ 9,00,000 - ₹ 12,00,000IT Service Desk DirectorWe are seeking a highly skilled and experienced IT Service Desk Director to lead our team in delivering exceptional customer service and support. The ideal candidate will have a proven track record of successfully managing and improving service desk operations, as well as a strong understanding of ITIL practices and service management...
-
Lead, Service Desk
1 day ago
Bengaluru, Karnataka, India Zones Full time US$ 90,000 - US$ 1,20,000 per yearDescriptionRole: Service Desk Team LeadPosition OverviewThe Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is...