
Customer Service Representative
1 week ago
**Responsibilities**:
- Managing day to day operations for Turtle - Scheduling calls between clients and advisors, managing trackers etc.
- Attending to issues faced during the client's lifecycle; addressing member complaints in a compassionate and patient manner
- Resolve both routine and complex inquiries thoroughly and expeditiously, escalating to appropriate teams and individuals as required
- Collaborating with the rest of the team on new member-centric initiative
- Proactively review the user journey, find and work upon areas of improvement
- Guiding members through their journey with Turtle from on-boarding to managing their financial wellness membership
- Educating members on our tools and features to enhance adoption and retention
- Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time
**Qualification & Skills**:
- 2+ years of experience in operations, customer success/service role
- Passionate about solving personal finance-related problems
- Excellent written and verbal communication skills and strong command over English language
- Collaborative and result-oriented
- Structured approach to thinking and execution
- Strong sense of service orientation and solution-driven approach
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
Application Deadline: 31/05/2025
Expected Start Date: 01/06/2025
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