Customer Service Representative

1 week ago


Surajkund Faridabad Haryana, India Turtle Finance Full time

**Responsibilities**:

- Managing day to day operations for Turtle - Scheduling calls between clients and advisors, managing trackers etc.
- Attending to issues faced during the client's lifecycle; addressing member complaints in a compassionate and patient manner
- Resolve both routine and complex inquiries thoroughly and expeditiously, escalating to appropriate teams and individuals as required
- Collaborating with the rest of the team on new member-centric initiative
- Proactively review the user journey, find and work upon areas of improvement
- Guiding members through their journey with Turtle from on-boarding to managing their financial wellness membership
- Educating members on our tools and features to enhance adoption and retention
- Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time

**Qualification & Skills**:

- 2+ years of experience in operations, customer success/service role
- Passionate about solving personal finance-related problems
- Excellent written and verbal communication skills and strong command over English language
- Collaborative and result-oriented
- Structured approach to thinking and execution
- Strong sense of service orientation and solution-driven approach

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 31/05/2025
Expected Start Date: 01/06/2025



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