Customer Success Executive
1 week ago
Role: Customer Success Executive
Education: Any Graduate/BMS/BBA/MBA
Industry: Transportation/Airlines/Travel/ Customer Care Services/ Survey Companies
Experience: 0-1 years
Location: Vashi Navi Mumbai
Notice Period: 0-15
**Job Description**:
- Create enduring business relationships with your customers
- Handle escalations, customer communications, and inquiries.
- Respond quickly to consumer concerns and grievances
- Enhance quality metrics and client support
- Daily oversee the customer service team and create improvement initiatives.
- Prioritize customer satisfaction and provide reports on consumer queries and solutions.
- Determine the needs and desires of your customers.
- Create strategies to meet the unique demands of your customers.
- Give customers outstanding customer service.
- Get input from clients to make sure they are satisfied with the services provided.
- To provide prompt services, organize with internal functional units, and do follow-ups.
- As assigned by management, handle additional job responsibilities.
**Salary**: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 9372968326
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