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Genesys Testing

2 weeks ago

Bengaluru, India CIEL HR Services Full time

Genesys Testing

Exp
- 5-7 years

NP- Immediate

JD:
Testing in Genesys environment, Technical testing in technologies (Voice, IVR, Call Routing, CTI, and call routing).

JD:
2. Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and call routing).

3. Working knowledge of Genesys/Cisco Framework, reporting, routing, and multi-channel components.

4. Creation of test documentation and standards.

5. Close collaboration with cross-functional business units and internal partners.

Certifications in Genesys systems are a plus.

Excellent communication and presentation skills

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