Customer Support Associate

**JOB DESCRIPTION**

We are looking for a Customer Success Executive for our product support team. The role will involve educating and address the issues of existing and new customers. You will get significant exposure that will provide you a suitable career platform.

At **Kredily** we are building a technology platform to democratize HR Tech and Fintech for Digital India. Backed by a top VC fund, the founding team comes with IIT/IIM credentials and extensive experience in advancing and executing disruptive ideas. We offer an exciting opportunity to build a company ground up along with the core team and founders of the company. You will also learn the nuts and bolts of working in a fast-paced startup.

**RESPONSIBILITIES**

Product support management for new and existing clients

Address and solve product issues of the customers

Conduct demos and knowledge sharing for the customers

Develop and maintain relationships with existing customers

Understand communication dynamics for a multilingual audience

Track & report product issues as reported by the customers

Collaborate with the sales and product team to improve the product experience

**QUALIFICATIONS**

Any Graduate

2-4 years of experience in product customer support

Previous experience in product support will be a bonus

Knowledge of HR and payroll process will be desirable

**SKILLS**

Good spoken and written English skills, + spoken Hindi skills

Technology savvy with keen interest in software product working

Demonstrated customer service orientation

Strong decision-making and problem-solving skills

Work independently with little or no hand-holding

Easily adapt to changing situations and priorities

**PERKS**

Chart a rapid career growth in a fast-paced start-up company

Opportunity to be a key team member of the fast-growing start-up

Opportunity to work in an upcoming B2B2C Fintech start-up founded by IITians

Stock options for high performers

**SELECTION PROCESS**

Stage 1 - Initial phone screening to check availability and fitment

Stage 2 - Domain knowledge assessment

Stage 3 - Job specific assignment

Stage 4 - Job discussion and compensation

Stage 5 - Offer letter and formalization of the work agreement

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Experience in-to Customer Support Voice Process

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- Bengaluru, Karnataka (required)

Ability to Relocate:

- Bengaluru, Karnataka: Relocate before starting work (required)

*Speak with the employer* +91 9739730234

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- HSR Layout, Bengaluru, Karnataka (required)

Ability to Relocate:

- HSR Layout, Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9066983673