Customer Support Associate

3 days ago

HSR Layout Bengaluru Karnataka, India ZoloStays Full time

**Designation** - Customer Support Associate

**CTC** - 3- 3.5 LPA

**Working Days**:

- 6

**Shift**:

- Rotational

**AboutZolo**

ZoloStays stands out as the **leading** provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly **growing**.

**Roles & Responsibilties (Customer Support - Voice Process)**
- Identify customers' needs and wants, clarifying information whenever possible
- Develop customer satisfaction goals
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Inbound & Outbound Call Process

**Qualifications -**
- Bachelor’s degree in any Specialization
- 0-2 years experience
- Calling experience will be preferred
- Excellent knowledge of basic computer skills with 35 WPM
- Conflict resolution/Time Management skill is must
- Strong multi-tasking skills with Creative thinking
- Desire to work in a fast-paced, challenging environment.
- Flexible to work in shifts and ready to support beyond the shift timings as per the requirement.

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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