Hotel Sales Coordinator

3 days ago

Colaba Mumbai Maharashtra, India Forehotels.com Full time

Answer telephone and respond to caller inquiries in a pleasant manner.
- Answer client/booker’s questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, etc.)
- Responsible for coordinating internally with the sales & marketing team.
- Generating reports, preparing proposals, collecting details, and coordinating with clients & suppliers.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters).
- Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir, etc.).
- Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
- Manage and maintain sales executives’ and manager’s schedules, appointments, and travel arrangements.
- Assist sales team by managing schedules, filing important documents, and communicating relevant information.
- Arrange and coordinate meetings, events, and any appointments.
- Record, transcribe, and distribute minutes of meetings.
- Interaction with clients regarding leads, hotel needs, and client travel.
- Meets with clients in the absence of the Director of Sales or Sales Managers to ffectively nd professionally convey details of the sale to the client.
- Perform hotel site tours with potential clients.
- Monitor, screen, respond to, and distribute incoming communications.
- Design, upload, extract, and maintain customer databases.
- Create and manage Company and Travel Agent profiles on the property management system.
- Should know the process of merging profiles.
- Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
- Print Daily Sales reports for each sales manager and submit them to the Director of Sales.
- Print Sales manager productivity reports for each sales manager and submit them to the Director of Sales.
- File and retrieve documents and reference materials.
- Conduct research and collect data to prepare reports and documents.
- Utilizes efficient sales strategy for the maximization of hotel revenue.
- Coordinates necessary arrangements with vendors relating to sales.
- Establishes strong relationships with vendors to ensure maximization of hotel revenue.
- Ensures all documents produced by the Sales Department (i.e. BEOs, contracts, rooming lists, proposals) are completed accurately and on time.
- Respond to complaints from customers and give after-sales support when requested.
- Ensure the adequacy of sales-related equipment or materials are available at all times.
- Other duties as assigned by the Director of sales or the management.

**Prerequisites**:

- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Working knowledge of standard office administrative practices and procedures.
- Excellent customer service skills.
- Able to effectively communicate in English, in both written and oral forms.
- Be friendly, customer-centric, smile, and able to work in a team environment.
- Required 4 to 5 years of experience in hotel industry.
- Must have knowledge about banquet sales.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Shift:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)
- Sales: 5 years (preferred)

Work Location: In person

**Speak with the employer**
+91 8657438683

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