Uc and Um, Video Conferencing-exchange

**Working Technologies**:

- Microsoft Exchange 2010 / 2013 / 2016 & O365 versions and messaging technologies.
- Individual has experience working with Exchange Server 2010, 2013, and 2016, can troubleshoot Hybrid Connectivity issues and can provide Exchange Server support, Skype, SharePoint and Unified Messaging Integration.
- Knowledge of OU structures, Group Policies, DNS, DHCP, and IIS.

Hybrid Experience:

- Migrations of users/shared Mailboxes and resource mailboxes.
- Migration issues and their troubleshooting.
- Must have knowledge of Cutover, Staged and Hybrid Migrations.
- Experience in using Microsoft Native migration tools for data migration from on premise to Office 365 environment.

**AZURE AD Connect/DirSync along with AZURE AD**:

- Individual can troubleshoot directory synchronization issues from Azure AD Connect, Azure AD Sync, and DirSync.
- Individual should be well versed with new Azure AD and its new services.
- Individual should know about the Staging AAD Connect Server.
- Managing Application hosted in Azure AD, creating App registration in AZURE AD for the client’s requirement.
- Conditional Access policy creations and updating according to the requirement.
- Risky Sign-ins Process in Azure AD.
- MFA working and knowledge of implementing in Azure AD for all the users.
- Individual has worked with Azure Rights Management Services (Azure RMS) including creating RMS policies, updating RMS policies, and troubleshooting RMS policies.

**ADFS and WAP**:

- Individual understands and can troubleshoot authentication services including Active Directory Federation Services (AD FS), WAP and Azure AD.
- Experience in creating and configuring Office 365 tenants. Should have an understanding on Single Sign On service using Microsoft ADFS, Knowledge of PING Federation will be an added advantage.
- Understanding of the claim based rules in ADFS, Extranet Lockout Policy and well acquainted with ADFS versions 2.0 to 4.0

**Exchange Online/Mail flow with EOP and ATP**:

- Various Licensing structures available for Office 365 and well versed with the service offered by Office 365 E5, ATP and EMS licenses.
- Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, and User Mailbox, eDiscovery, Auditing, Litigation hold, Anti-spam, Anti-malware, Security and compliance. Mail routing/management, Installation and configuration of SMTP connectors.
- Must be able to read and understand header analysis.
- Strong knowledge of third party filtering process, EOP and ATP (Safe Attachments and Safe Links)
- Knowledge in Troubleshooting of O365 regular and common issues such Exchange Online users using MS Office Outlook 2016 and OWA.
- Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification.
- Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, One Drive for Business, Exchange Online & Active Directory and hands on Skype for Business, Mobile Device Management, SharePoint Online, Office Pro plus, Video, Planner, Steam, Delve etc.
- Individual has deployed and / or configured Microsoft Intune including creating policies, resolving conditional access issues, and managing connected devices.
- Individual has experience troubleshooting and working with Skype for Business Server hybrid connectivity to Office 365.

**Automation**:

- Automating and Developing PowerShell scripts for processes within the environment
- Extensive experience and skill in the use of PowerShell to report on and manage O365 services.

**Vendor Management**:

- Manage to handle team, coordinate with client, able to take challenges.
- Escalations handling.
- Vendor Management: Coordinating with Microsoft support in case of roadblock for support cases or related Vendors.
- Coordination with Onsite and Project management team for timely project deliverables.
- Case study and SOP documents creation.
- Training and Knowledge Transfer for junior resources.
- Good understanding of IT Infrastructure technologies and Infrastructure management

Operations

**Secondary technical skills**:
Active Directory

Graph API

MS Windows 2012 and 2016, 2019.

Power BI reporting tool.

Teams

SharePoint

Non-Technical skills required
- Business and Technical communication, documentation proficiency
- Strong written communication (able to write high quality end user comms, product documentation aimed at business and end users)
- Ability conceptualize solutions and communicate them effectively to internal teams and leadership
- Ability to be concise, articulate, and assertive in all forms of communication
- Excellent analytical, decision making and management skills
- Ability to lead and work collaboratively with a group of senior technical / management teams
- Ability to deal with partners and peers located in Onshore/Offshore.
- Creative and skillful in making Power Point decks look professional and sleek
- Knowledge and experience