Solution Architect

**Location**: Mumbai

**Job Type**: Full Time
**Department**:Technology

**Role Overview**:

- Contributes to the development of Technology Architectures in specific business, infrastructure or functional areas.
- Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
- Leading contributor individually and as a team member, providing direction and mentoring to others.
- technology focus areas as mentioned above.
- Basic knowledge of Unified Communications, Video Conferencing & Networking Solutions.
- OEM’s: Avaya, Polycom & Cisco, Aruba HPE, Apple, Lenovo, IBM.
- AVAYA: IP Office, Aura, Contact Centre Technologies & Video Conferencing.
- CISCO: Collaboration Solution & Networking.
- POLYCOM: Group Series, Trio, Studio, VVX Phones & Other available solution from Avaya.
- Demonstrated project management skills.
- Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, Problem Solving Techniques.
- Ability to persuade others through presentations, demonstrations, and written communication

**Responsibilities**:

- Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems along
- with replacing faulty network hardware components when required.
- Monitoring network performance to determine if adjustments need to be made.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Advise CIO/CTO level contacts and their IT teams as they look to transform their Collaboration architecture.
- Present Collaboration technology infrastructure, including demonstrating deep familiarity with Cloud, on
- premise, Hybrid deployment models and integration capabilities.
- Understand the clients need and establish Perch offerings as the best solution that addresses the technical and
- business requirements.
- Work closely with other teams including Consulting Service, Managed Services, BDMs, Account Managers to develop and execute internal and external programs and initiatives.
- Participate in all appropriate product, sales, and technical training and certification to acquire and maintain the knowledge necessary to be effective in the position.
- Influencing and guiding members of the Sales team to ensure that they are equipped to close deals.
- Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
- Updates job knowledge by participating in educational opportunities; reading professional publications maintaining personal networks; participating in professional organizations.
- Ask customers targeted questions to quickly understand the root of the problem.
- Refer to internal database or external resources to provide accurate tech solutions.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports and maintain jovial relationships with clients.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.
- Responding to monitoring alerts to identify and take appropriate action to avoid service impact.
- Providing incident and change management for our customers across the globe.
- Ensuring incidents, service requests & maintenance tasks are managed within customer SLA’s.
- Avaya UC and telephony system administration including software moves, adds and changes.
- Completing UC and telephony system routine maintenance checks.
- Provide a technical response to incidents and service requests, achieving immediate resolution where possible or alternatively performing diagnostics to identify the best possible escalation path whilst ensuring effective
- handover of diagnostics carried out to date and results.
- proactively contribute to improving these where possible.

**Skills, Experience & Qualifications**:

- 4 plus years of experience in Presales / Consulting.
- Experience in Unified Communications, Video conferencing & Networking.
- Adapt in understanding Solutions of Avaya, Polycom, Cisco, Juniper & HPE.
- A good understanding of the architectural principals of cloud-based platforms that include SaaS components.
- Proven track record in a client-facing role such as technical consultant, Technical Engineer.
- Excellent and clear communication skills with the ability to explain complex concepts in simpler language.
- Fluent English as well as local language (mandatory).
- Strong problem solving and attention to detail skills, Excellent time management skills.
- Bachelor’s degree in engineering related field of study with a network engineering focus.
- Ability to think through problems and visualize solutions.
- Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access
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