Solutions Architect

Solutions Architect

Role Overview:

- Contributes to the development of Technology Architectures in specific business, infrastructure or functional
areas.
- Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
- Leading contributor individually and as a team member, providing direction and mentoring to others.
technology focus areas as mentioned above.
- Basic knowledge of Unified Communications, Video Conferencing & Networking Solutions.
- OEM’s: Avaya, Polycom & Cisco, Aruba HPE, Apple, Lenovo, IBM.
- AVAYA: IP Office, Aura, Contact Centre Technologies & Video Conferencing.
- CISCO: Collaboration Solution & Networking.
- POLYCOM: Group Series, Trio, Studio, VVX Phones & Other available solution from Avaya.
- Demonstrated project management skills.
- Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business
justification, Problem Solving Techniques.
- Ability to persuade others through presentations, demonstrations, and written communication.

**Responsibilities**:

- Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems along
with replacing faulty network hardware components when required.
- Monitoring network performance to determine if adjustments need to be made.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Advise CIO/CTO level contacts and their IT teams as they look to transform their Collaboration architecture.
- Present Collaboration technology infrastructure, including demonstrating deep familiarity with Cloud, on
premise, Hybrid deployment models and integration capabilities.
- Understand the clients need and establish Perch offerings as the best solution that addresses the technical and
business requirements.
- Work closely with other teams including Consulting Service, Managed Services, BDMs, Account Managers to
develop and execute internal and external programs and initiatives.
- Participate in all appropriate product, sales, and technical training and certification to acquire and maintain the
knowledge necessary to be effective in the position.
- Influencing and guiding members of the Sales team to ensure that they are equipped to close deals.
- Establishes networking environment by designing system configuration; directing system installation; defining,
documenting, and enforcing system standards.
- Updates job knowledge by participating in educational opportunities; reading professional publications
maintaining personal networks; participating in professional organizations.
- Ask customers targeted questions to quickly understand the root of the problem.
- Refer to internal database or external resources to provide accurate tech solutions.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports and maintain jovial relationships with clients.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.
- Responding to monitoring alerts to identify and take appropriate action to avoid service impact.
- Providing incident and change management for our customers across the globe.
- Ensuring incidents, service requests & maintenance tasks are managed within customer SLA’s.
- Avaya UC and telephony system administration including software moves, adds and changes.
- Completing UC and telephony system routine maintenance checks.
- Provide a technical response to incidents and service requests, achieving immediate resolution where possible
or alternatively performing diagnostics to identify the best possible escalation path whilst ensuring effective
handover of diagnostics carried out to date and results.
proactively contribute to improving these where possible.

Skills, Experience & Qualifications:

- 4 plus years of experience in Presales / Consulting.
- Experience in Unified Communications, Video conferencing & Networking.
- Adapt in understanding Solutions of Avaya, Polycom, Cisco, Juniper & HPE.
- A good understanding of the architectural principals of cloud-based platforms that include SaaS components.
- Proven track record in a client-facing role such as technical consultant, Technical Engineer.
- Excellent and clear communication skills with the ability to explain complex concepts in simpler language.
- Fluent English as well as local language (mandatory).
- Strong problem solving and attention to detail skills, Excellent time management skills.
- Bachelor’s degree in engineering related field of study with a network engineering focus.
- Ability to think through problems and visualize solutions.
- Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access
points, firewall, routers, switches, controllers.
- Ability to create accu