D365 Functional Scm

2 days ago

Bengaluru Karnataka, India Sonata Software Full time

Dear Aspirants,

Greeting from Sonata Software

**Role**: MS Dynamics 365 - SCM Support Engineer/Consultant

**Experience:

- ** 3+ Years Relevant

**Work location: -** Hyderabad / Bangalore (Hybrid Model)

**Shift:

- ** Rotational Shifts Mandate

**Qualification:

- ** B.Tech/BE, M.Tech/ME, M.Sc (Computer/IT), MBA, MCA, B.Sc (Computers)

As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

**Key Responsibilities**:

- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation.

**Required/Minimum Skills/Qualifications**:
Minimum 3+ Years relevant experience as Technical/Functional Consultant OR Engineer
- Engineering or master’s degree in computer science/information technology (IT) or equivalent
- Relevant product Certifications from Microsoft
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Should be willing/flexible to work in shifts and weekends.

**Experience & Expertise in one of these areas is Mandatory**

**MS Dynamics 365 - SCM Functional Engineer/Consultant**

Strong Experience in Supply Chain Business Processes
- Excellent Dynamics 365 product knowledge/Experience in Inventory Management, Sales Order Processing, Procurement & Sourcing
- Experience in Manufacturing and production control, Master planning, WHM & AWHM (Mandate)
- Good in SQL Queries

Please share the below requires details & also do self-rating for below skills out of 10

Full Name as per Aadhar:

- Total Exp:

- Rel Exp in D365 SCM:

- Current Location:

- C.CTC:

- E.CTC:

- Any Offers in Hand:

- Notice Period

Regards,

Sravan Raju Vyasa (SRV)

Sonata Software Limited

**Job Types**: Full-time, Permanent

Pay: ₹800,000.00 - ₹2,000,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Shift allowance

**Experience**:

- total work: 3 years (required)

Work Location: In person

Expected Start Date: 28/02/2025

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