Customer Support Executive

11 hours ago

Anna Nagar Madurai Tamil Nadu, India Elysium Technologies Private Limited Full time

**Role: Customer Support Executive**

**Experience Required**: 2-3 Years

**Location**: Madurai

**Employment Type**: Full-Time

**Industry**: Information Technology / IT Services

**Job Summary**:
**Key Responsibilities**:

- Troubleshoot and resolve basic IT-related issues or escalate them to the technical team when necessary.
- Maintain detailed logs of customer interactions in CRM tools.
- Work closely with cross-functional teams to ensure seamless support and issue resolution.
- Follow up with customers to ensure their issues are resolved and they're satisfied with the service.
- Identify common issues and suggest process or product improvements.
- Meet daily/weekly/monthly performance metrics and service quality standards.

**Required Skills & Qualifications**:

- Bachelor’s degree in IT, Computer Science, or related field (preferred).
- 2-3 years of experience in customer support, preferably in an IT or SaaS environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical thinking abilities.
- Proficient in using CRM tools, ticketing systems, and Microsoft Office Suite.
- Ability to handle pressure and multitask in a fast-paced environment.
- Willingness to work in rotational shifts if required.

**About EIBS (Elysium Intelligence & Business Solutions)**: EIBS delivers comprehensive IT solutions that drive business efficiency and innovation. We specialize in software development, digital transformation, and data analytics, helping businesses stay ahead of the competition through advanced technology and strategic insights. EIBS focuses on scalable, secure, and sustainable solutions to improve decision-making and productivity. With expert consultants, we ensure seamless integration of systems and processes.

**Why Join Us?**
- Work with a team of talented and passionate professionals in a collaborative environment.
- Exposure to cutting-edge technologies and industry best practices.
- Career growth opportunities and continuous learning programs.
- A culture that values innovation, creativity, and employee well-being.

Competitive compensation and benefits package.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person

**Speak with the employer**
+91 9566434440

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