Merchant Support Representative

12 hours ago

Mumbai Maharashtra, India Prakhar Software Solutions Pvt Ltd Full time

**Job Title**: Merchant Onboarding Support Manager
**Experience**: 2-4 years
**Salary**: Up to 4.8 LPA (based on current CTC)

**Key Responsibilities**:
**Merchant Acquisition & Onboarding**:

- Develop and execute strategies to onboard new merchants onto the payment platform.
- Identify key markets and industries for potential merchant acquisition and lead generation.
- Collaborate closely with the sales, marketing, and business development teams to generate leads and convert them into successfully onboarded merchants.

**Onboarding Process Optimization**:

- Design, implement, and continuously improve the merchant onboarding process to reduce friction and enhance efficiency.
- Work closely with internal teams like compliance, risk, and technical support to ensure a smooth onboarding experience for new merchants.
- Establish and maintain best practices for onboarding across various merchant segments to ensure consistency and compliance.

**Merchant Relationship Management**:

- Serve as the primary point of contact for merchants during the entire onboarding journey.
- Build and nurture long-term relationships with merchants, understanding their business needs and addressing challenges.
- Act as the voice of the merchant within the organization, representing their concerns, feedback, and suggestions to relevant internal teams.

**Compliance and Risk Mitigation**:

- Ensure all onboarded merchants comply with relevant regulatory requirements, policies, and internal standards.
- Conduct thorough due diligence on potential merchants, identifying and mitigating risks, fraud, or compliance issues.
- Stay informed on changes in industry regulations and adapt the onboarding process as needed to meet new requirements.

**Performance Monitoring & Continuous Improvement**:

- Monitor key metrics related to the onboarding process, including conversion rates, onboarding timeframes, and merchant satisfaction.
- Analyze onboarding data to identify areas for optimization and implement improvements that streamline the process.
- Provide ongoing support to onboarded merchants, ensuring that they are successfully integrated and able to maximize the benefits of the platform.

**Qualifications**:

- **Bachelor’s degree** in Business, Finance, or related fields (Master’s degree is a plus).
- Proven experience (2-4 years) in merchant onboarding, customer support, or similar roles in the payments industry.
- In-depth knowledge of regulatory compliance standards and risk management in the payments sector.
- Strong communication and interpersonal skills with an ability to engage and build relationships with diverse stakeholders.
- Excellent analytical and problem-solving skills, with a strong focus on process optimization.
- Solid project management skills with the ability to handle multiple priorities in a dynamic environment.
- Familiarity with payment processing technologies and platforms is a plus.

Pay: ₹13,197.44 - ₹58,785.74 per month

Schedule:

- Morning shift

Application Question(s):

- Have u ever been associated with a payment aggregated organization like paypal, phonepay, etc?

**Experience**:

- total work: 2 years (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

  • Customer Service Representative

    12 hours ago

    Mulund, Mumbai, Maharashtra, India Prakhar Software Solutions Pvt Ltd Full time

    Job Title - Customer Service Representative Location - Mulund, Mumbai Experience: 1 year Key Responsibilities: - Assist merchants with onboarding, KYC documentation, and platform integration. - Resolve technical and transactional issues, including failed payments, refunds, chargebacks, and disputes. - Escalate unresolved queries to appropriate internal...

  • Team Lead

    3 weeks ago

    Thane, Maharashtra, India Paytm Full time

    Paytm is India s leading mobile payments and financial services distribution company Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About the role To...

  • Account Manager Merchant Banking

    6 days ago

    Mumbai, Mumbai Suburban, Navi Mumbai, India R2R Consultants Llp Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are seeking a smart, dynamic, and young Account Manager to join our Merchant Banking team. The role requires managing client accounts, ensuring smooth service delivery, and building strong professional relationships. While prior exposure to Merchant Bankers is preferred, we are also open to candidates from the services industry with excellent client...

  • Onboarding & Merchant Success Manager

    6 days ago

    Navi Mumbai, Maharashtra, India Zedfly Innovations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Designation : Onboarding & Merchant Success ManagerKey ResponsibilitiesManage end-to-end merchant onboarding, from documentation and KYC verification to integration and go-live.Coordinate with tech and compliance teams to ensure smooth API integration and processes.Provide training, product demos, and technical support to merchants and partners during...

  • Merchant banking

    3 hours ago

    Mumbai Metropolitan Region, India Bonanza Portfolio Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    There is an requirement to appoint 1 candidate with experience of 1-2 years, in Merchant Banking division and 1 Intern [CS / CS Intern/MBA Intern] for minimum 1 year.The Job Description is herein below for your reference.Role Name –Merchant Banking ExecutionExperience–1-2 yr exp in merchant banking preferred(articleship will not be counted in...

  • Team Lead Merchant Lending

    1 week ago

    Mumbai, Maharashtra, India Paytm Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About the...

  • Team Lead Merchant Lending

    3 weeks ago

    Mumbai, India Paytm Full time

    About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About...

  • Merchant Acquisition Executive

    1 week ago

    Mumbai, India Deepak Trasnsexprress Full time

    Identify and Partner with domestic and international Brands to source products for selling on ecommerce marketplaces. Product / brand selection factors include customer demand, market trends, product availability, product flow, and pricing strategy using tools and online data research - To select new products and review existing items to ensure a proper...

  • Merchant Onboarding Executive

    11 hours ago

    Mumbai, India United HR Solutions Full time

    **Job Description**: **Company Profile**: Our client is wellness & lifestyle Their aim is to address the disease from its roots to parallelly change LIFESTYLE, which involves the way we eat, sleep, move and think. They believe that if an incorrect lifestyle has caused disease, then a corrective lifestyle can improve it too. **Job Location**:Mumbai...

  • Customer Support Representative

    1 week ago

    Mumbai, Maharashtra, India Scymes Services Pvt. ltd Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...