Merchant Support Representative

4 days ago

Mumbai Maharashtra, India Prakhar Software Solutions Pvt Ltd Full time

**Job Title**: Merchant Onboarding Support Manager
**Experience**: 2-4 years
**Salary**: Up to 4.8 LPA (based on current CTC)

**Key Responsibilities**:
**Merchant Acquisition & Onboarding**:

- Develop and execute strategies to onboard new merchants onto the payment platform.
- Identify key markets and industries for potential merchant acquisition and lead generation.
- Collaborate closely with the sales, marketing, and business development teams to generate leads and convert them into successfully onboarded merchants.

**Onboarding Process Optimization**:

- Design, implement, and continuously improve the merchant onboarding process to reduce friction and enhance efficiency.
- Work closely with internal teams like compliance, risk, and technical support to ensure a smooth onboarding experience for new merchants.
- Establish and maintain best practices for onboarding across various merchant segments to ensure consistency and compliance.

**Merchant Relationship Management**:

- Serve as the primary point of contact for merchants during the entire onboarding journey.
- Build and nurture long-term relationships with merchants, understanding their business needs and addressing challenges.
- Act as the voice of the merchant within the organization, representing their concerns, feedback, and suggestions to relevant internal teams.

**Compliance and Risk Mitigation**:

- Ensure all onboarded merchants comply with relevant regulatory requirements, policies, and internal standards.
- Conduct thorough due diligence on potential merchants, identifying and mitigating risks, fraud, or compliance issues.
- Stay informed on changes in industry regulations and adapt the onboarding process as needed to meet new requirements.

**Performance Monitoring & Continuous Improvement**:

- Monitor key metrics related to the onboarding process, including conversion rates, onboarding timeframes, and merchant satisfaction.
- Analyze onboarding data to identify areas for optimization and implement improvements that streamline the process.
- Provide ongoing support to onboarded merchants, ensuring that they are successfully integrated and able to maximize the benefits of the platform.

**Qualifications**:

- **Bachelor’s degree** in Business, Finance, or related fields (Master’s degree is a plus).
- Proven experience (2-4 years) in merchant onboarding, customer support, or similar roles in the payments industry.
- In-depth knowledge of regulatory compliance standards and risk management in the payments sector.
- Strong communication and interpersonal skills with an ability to engage and build relationships with diverse stakeholders.
- Excellent analytical and problem-solving skills, with a strong focus on process optimization.
- Solid project management skills with the ability to handle multiple priorities in a dynamic environment.
- Familiarity with payment processing technologies and platforms is a plus.

Pay: ₹13,197.44 - ₹58,785.74 per month

Schedule:

- Morning shift

Application Question(s):

- Have u ever been associated with a payment aggregated organization like paypal, phonepay, etc?

**Experience**:

- total work: 2 years (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

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