Customer Relation Executive

2 weeks ago

Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Key Responsibilities**
- **Customer Engagement**:

- Understand customer needs and provide timely, accurate, and helpful information about products or services.
- **Issue Resolution**:

- Address and resolve customer complaints in a professional and empathetic manner.
- Coordinate with internal teams to resolve complex problems and follow up to ensure customer satisfaction.
- **Relationship Building**:

- Develop and nurture long-term relationships with customers by understanding their preferences and needs.
- Ensure a positive customer experience at every interaction to promote loyalty and repeat business.
- **Customer Feedback**:

- Collect and analyze customer feedback to identify trends, challenges, and opportunities for improvement.
- Communicate insights to relevant teams to enhance products, services, and processes.
- **Sales Support**:

- Assist the sales team in identifying upselling and cross-selling opportunities.
- Educate customers about promotions, new products, and services that align with their interests.
- **Data Management**:

- Maintain accurate records of all customer interactions, inquiries, and resolutions in the CRM system.
- Generate reports on customer satisfaction, complaint trends, and key performance indicators.
- **Team Collaboration**:

- Work closely with other departments such as sales, marketing, and operations to resolve issues and improve customer experiences.
- Participate in team meetings, training sessions, and customer service improvement initiatives.
- **Customer Retention**:

- Implement strategies to reduce churn and improve customer retention.
- Proactively reach out to inactive customers to re-engage them.

Pay: ₹50,000.00 - ₹55,000.00 per month

Application Question(s):
**Experience**:

- total work: 2 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Guest Relation Executive

    5 days ago

    Mumbai, Maharashtra, India INEJ EXECUTIVE LOUNGE Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Opening: Guest Relation Executive – Inej Digital Executive Lounge, MumbaiCompany: Ten 11 Hospitality Pvt. Ltd.Location: Mumbai – Inej Digital Executive LoungePosition: Guest Relation Executive (GRE)Experience: 1–3 yearsIndustry Preference: Hospitality | Lounges | Hotels | Premium Dining | Airlines | Customer ServiceRole Overview:We are looking for...

  • Customer Relations Executive

    2 days ago

    Mumbai, Maharashtra, India Maverick Dreams (Superhero Toy Store) Full time

    The role is for the Customer Relations Executive. The person will be in charge of handing e-commerce, modern retail and speciality stores. partners, focusing on ways to place our portfolio, drive sales and helping deliver Superhero Toy Store’s goal of bringing the best products from the world to customers in India. Building Customer Relationships:...

  • Customer Relation Executive

    6 days ago

    Mumbai, Maharashtra, India SWITRUS HOLIDAYS PVT LTD Full time

    The Customer Relations Executive’s responsibilities include selling our products to customers and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. Should have good sales skill to negotiate & close deals on priority. Duties & Responsibility - Understanding customer needs and answering their queries...

  • Customer Relations Executive

    6 days ago

    Dadar, Mumbai, Maharashtra, India SP Tulsian Investment Advisory Services Pvt Ltd Full time ₹ 2,40,000 per year

    Job Title: Customer Relations ExecutiveType: Work from OfficeLocation: Kohinoor Square, Dadar, MumbaiWorkdays: Monday to Friday (Saturday holiday)Experience: Freshers welcome, 1-2 years of experience preferredLanguage Requirements: Fluent spoken English and basic HindiJoining: ImmediateAbout UsSPTulsian Investment Advisory Services is a dynamic and...

  • Customer Relation executive

    2 days ago

    Kurla, Mumbai, Maharashtra, India Madhuban Toyota Full time ₹ 4,20,000 per year

    We are looking for a qualified Customer Support Executive from Automobile industry to manage a team of representatives who will offer excellent customer service support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring...

  • Customer Relation Executive

    2 weeks ago

    Mumbai, Maharashtra, India CBRE Full time

    **Customer Relation Executive** **Job ID** - 188717**Posted** - 10-Oct-2024**Service line** - Advisory Segment**Role type** - Full-time**Areas of Interest** Facilities Management **Location(s)** Mumbai - Maharashtra - India **JOB SUMMARY** - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and...

  • Customer Relations Executive

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India HR Yaar Full time

    ** Important - Freshers can apply** **Job Title**: Customer Relation Executive **Company**: Solution Infinite Networks LLP (IT Company) **Location**: Andheri (E), Mumbai **About Us**: Solution Infinite Networks LLP is an IT solutions provider committed to delivering exceptional service and building long-lasting relationships with our clients. We pride...

  • Customer Relation Executive

    2 weeks ago

    Kurla, Mumbai, Maharashtra, India Madhuban toyota Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Relation Executive

    2 weeks ago

    Mumbai, India Koinonia Coffee Pvt Ltd Full time

    **Requirement Description for** **Customer Relation Executive at KCROASTERS** **Designation**: Customer Relation Executive **Location of the Job**: Mumbai -Khar west **Experience**:(1-2 years) **Job type**: Full time **Annual Salary Range**: **About the Company**: **KC**ROASTERS-By Koinonia (earlier known as Koinonia Coffee Roasters) is a vertically...

  • Customer Relations Executive

    2 days ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: - Cooperate, coordinate and communicate with...