Service Coordinator

1 week ago


Shivajinagar Bengaluru Karnataka, India Sequoia Healthcare Limited Full time

**Job description**

**Role & responsibilities**
- Receive and log service call requests from customers
- Assign service calls to field engineers and monitor job completion status
- Coordinate for preventive maintenance schedules and ensure timely execution
- Track warranty coverage and manage renewals of service contracts such as AMC and CMC
- Maintain service logs, equipment history, and customer communication records
- Ensure service-related documentation and reporting are updated regularly
- Manage customer inquiries and issues
- Collect and document customer feedback to ensure satisfaction after service visits
- 1-2 years of experience in service coordination for medical or industrial equipments
- Strong communication, coordination, and problem-solving skills.
- Proficient in Microsoft Office

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person



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