Process Documentation Executive

**JOB OVERVIEW**

**JOB TITLE**

Process Documentation Executive

**JOB LOCATION**

Mumbai

**COMPANY**

Synergix Services Private Limited

**DEPARTMENT**

Internal Audit

**REPORTS TO**

Director of Internal Audit

**EMPLOYMENT**

**TYPE**

Full Time

**LEVEL**

Executive

**POSITION DETAILS**

**JOB PURPOSE**

The Process Documentation Executive (he/she) is expected to understand all the business processes with the organization and document these processes in a specified format agreed.

**DUTIES AND RESPONSIBILITIES**
- Liaise with various department heads / department point of contact to gather understanding of the processes
- Map interdependencies in the process within departments
- Map key risks in the processes
- Create a blue print of the process in the format agreed
- Get the blue print approved from department heads. Create a Process Handbook for departments for future reference
- Assist Internal Audit team as and when required
- Ensuring documentation integrity
- The design and co-ordination of process optimisation & qualification studies
- Process investigation and problem solving
- Past experience on working with process documentation, SOP, Process improvements etc.
- Good understanding of some of the key processes such as Procure to pay, hire to retire, Invoice booking and payment processing and Reconciliations.

**DIRECT REPORTS**

Present Weekly/Monthly reports to Executive Management

**QUALIFICATIONS**

**MINIMUM EXPERIENCE**

**REQUIREMENTS**

1-3 years

**PREFERRED EXPERIENCE**

**REQUIREMENTS**

1 to 3 years of experience either in a process development role

**MINIMUM EDUCATION**

**REQUIREMENTS**

Bachelor or Masters degree

**PREFERRED EDUCATION**

**REQUIREMENTS**

Bachelor or Masters degree

**QUALIFICATIONS**

**REQUIRED SKILLS**
- Excellent verbal and writing skills
- Project and time management skills
- Outstanding communication, interpersonal skills
- Technical writer with strong logic and analysis skills; emphasis on procedure writing
- Proven ability to prioritize and efficiently complete multiple assignments while maintaining the highest quality
- Outstanding organizational skills
- Multitasking ability
- Attention to detail
- Good interpersonal skills

**REQUIRED COMPETENCIES**
- Must be able to communicate with all levels of employees, including the end-user, project teams, operation managers, and control partners.
- Articulate/ communicate in a manner which is understood by clients/end-users
- Ability to understand business process and capable of drafting same in a concise manner
- Ability to connect the dots
- Knowledge of shipping industry would be an added advantage, but not a prerequisite.
- Project management experience preferred
- Efficiently Process predefined number of transactions as assigned with highest level of accuracy as agreed upon by the client
- Provide highest level of customer satisfaction
- Strive to understand and resolve issues/queries at the first instant
- Maintain the business controls as per the requirement

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Greater Mumbai, Mumbai Suburban - 400059, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)
- Document management: 1 year (preferred)
- Quality management: 1 year (preferred)
- Project management: 1 year (preferred)