Digital Workplace Solutions

**General Information**:

- Req #
- WD00088375
- Career area:

- Information Technology
- Country/Region:

- India
- State:

- Karnataka
- City:

- BANGALORE
- Date:

- Thursday, September 25, 2025
- Working time:

- Full-time

**Additional Locations**:

- India - Karnātaka - Bangalore
- India - Karnātaka - BANGALORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
**Profile Summary**

This role is a perfect blend of a technical leader, a trusted business advisor, and a hands-on architect. He/she will be responsible for leading the end-to-end digital workplace transformation journey for internal teams and clients, from initial strategy and business case development to technical design, implementation oversight, and governance. As the technical authority on digital workplace, he/she must partner with pre-sales and delivery teams to translate business challenges into technical solutions and ensuring clients achieve measurable business outcomes.

**Key Responsibilities**
- ** AI-Driven Strategy & Architecture**: Lead client workshops and discovery sessions to identify business-critical use cases for AI within the digital workplace. Architect and design enterprise-grade solutions that leverage AI for tasks such as intelligent search, knowledge management, automated workflows, and conversational interfaces.
- ** Strategic Advisory**: Act as a trusted advisor to C-suite executives and IT leaders, guiding them on digital workplace strategy, roadmaps, and best practices.
- ** Solution Architecture**: Design and architect comprehensive digital workplace solutions that integrate a diverse range of technologies to meet a client's unique business needs, security requirements, and long-term goals.
- ** Technical Leadership**: Lead and mentor technical teams to build AI enabled DWP solutions, create reusable templates of architectural designs, ensuring adherence to quality standards, architectural governance, and project timelines.
- ** Global Client Engagement**: Work with a diverse, global technical teams and clientele across various business verticals (e.g., travel & hospitality, healthcare, retail, manufacturing), understanding their specific business models, regulatory environments, and user personas.
- ** Pre-Sales & Business Development enablement**: Actively participate in the pre-sales process, including client discovery sessions, technical demonstrations, proof of concepts, and responding to RFPs (Requests for Proposals) where necessary.
- ** Technology & Market Acumen**: Stay current with emerging digital workplace trends, technologies, and vendor roadmaps to provide clients with the most innovative and effective solutions.
- ** Change Management & Adoption**: Collaborate with change management and adoption specialists to ensure solutions are not just technically sound but also effectively adopted by end-users.
- ** Documentation & Governance**: Create high-quality technical documentation, including architecture blueprints, design specifications, and governance frameworks.

**Technical Expertise & Required Technologies**

The successful expert must possess deep architectural knowledge and hands-on experience with technologies across the following key pillars of the digital workplace
- ** Artificial Intelligence & Automation**:

- ** Concepts**: Practical understanding of LLMs, intelligent search (e.g., Microsoft Graph API, AI-powered search), and Robotic Process Automation (RPA) tools (e.g., UiPath, Automation Anywhere).
- ** Platforms**: Microsoft Copilot, Microsoft Copilot Studio (formerly Power Virtual Agents), Google Dialogflow, IBM Watson Assistant, and other conversational AI platforms.
- ** Services**: Azure AI Services, Google AI Platform, AWS AI/ML services (e.g., Amazon Lex, SageMaker).
- ** Enablers**: Tomato.ai, Letter.ai, Yellow.ai
- ** Unified Communications & Collaboration**:

- ** Platforms**: Microsoft 365 (Teams, SharePoint Online, Exchange Online), Google Workspace, Slack, Zoom.
- ** Voice/Video**: Microsoft Teams Phone, Zoom Phone, Cisco Webex, etc.
- ** Endpoint Management & Modern Device Management**:

- ** Platfo