Client Relationship Assistant

3 days ago

Remote, India Scientiaarc Full time

**Job Type**

**Full Time & Remote**

**Responsibilities**:

- Handle service feedback through perseverance and superior problem-solving abilities.
- Communicate courteously, empathetically, and effectively with external and internal clients.
- Take full ownership and drive the feedback resolution to closure.
- Appraise inputs received via feedback for enhancing current services, validating new concepts and services suggested by clients.
- Share insights obtained from feedback about client behaviour and preferences, the industry, market, etc.
- Bring all client’s requirements accurately and quickly in English to the relevant team so that team can come up with solutions.
- Support other team members with calls (if required).
- Support chat with clients (if required) You will be the one-point contact for all clients responding to client queries, sending quotations, project confirmations, and sending completed project accurately and efficiently.
- Should be comfortable with working in shifts through offline or remote for 24x7 support.

**Skills & Experience**:

- Good English speaking, writing and comprehension skills.
- 0- 1 years’ previous experience in a client service or related role is preferred (Fresh graduates are welcome).
- Very strong client focus and adaptability to different personality types and people from different cultures.
- Ability to multi-task and manage stress, Strong negotiation skills positive, passionate, open and keen to learn.
- Basic computer knowledge is required.
- Ability to empathize with the client to find out the way to anticipate what a client wants though active listening.
- Maintain of confidentiality and commitment of tasks.

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