Customer Support Agent

2 weeks ago

Madipakkam Chennai Tamil Nadu, India Skin Clinic Full time

**Job Title: Business Development Executive**

Location: Madipakkam, Chennai

Employment Type: Full-Time

Preferred Experience: 0-1 years in marketing, sales, or clinic coordination roles

Timing - 9.30 to 2.30 PM and 5.00 to 8.30 PM (Work from Clinic)

Days: Monday to Saturday

Reporting: Marketing Team lead and Doctor

**Salary**: 15,000

**Job Overview**

We are looking for a passionate and energetic person to help grow the business at Skin Clinic. Your main role is to connect with patients, support our marketing efforts, and help bring more customers to the clinic. You will work closely with the clinic staff and doctors to improve patient satisfaction, increase brand awareness, and drive more procedure bookings.

**Key Responsibilities**

**Google Reviews**
- Follow up with patients after their visit to ask for Google reviews.
- Offer to help them write the review by sharing a draft message with important keywords.
- Share the Google review link directly.
- If the patient is unhappy, collect feedback and share with the clinic team.
- Target: Minimum 100 positive reviews every month.

**Procedure Marketing & Conversions**
- Review the daily appointment list and identify customers who may be interested in procedures.
- Reach out to them via WhatsApp or calls to explain procedure benefits and offers.
- Coordinate with clinic staff to book procedure slots.
- Make sure videos are taken (with patient consent) for marketing use.

**Patient Follow-ups**
- Follow up with past patients to remind them about their next visit or procedure session.
- Ensure patients complete their treatment plans and stay connected with the clinic.

**Website Lead Conversion**
- Monitor leads coming through the clinic website.
- Call or message them quickly to convert into confirmed bookings.
- Track conversions and ensure proper follow-up until treatment is done.

**Influencer Collaboration**
- Identify popular male and female influencers from Chennai.
- Invite them for free treatments in exchange for promotion.
- Arrange video interviews with doctors for reels and social media content.

**Video Testimonials**
- Reach out to high-value patients and request short video feedback.
- Offer a thank-you gift (free product or service).
- Collect consent and upload video via website form for marketing use.

**Social Media & Brand Awareness**
- Help grow Sky Clinic’s presence on Instagram and other social platforms.
- Share clinic updates and success stories via WhatsApp marketing.
- Increase likes, shares, followers, and overall engagement.

**What We Are Looking For**
- Good communication skills (English & Tamil)
- Friendly and patient-focused approach
- Comfortable using WhatsApp, Instagram, Google tools
- Willing to call and follow up with patients regularly
- Creative mindset for content, social media, and promotions
- Interest in beauty, skincare, or healthcare is a bonus

**Performance Goals**
- 100+ Google reviews/month
- Daily follow-ups for procedures and website leads
- Minimum 10 video testimonials/month
- 2-3 influencer collaborations/month
- Growing engagement on Instagram and WhatsApp channels

**Job Type**: Part-time

Pay: ₹15,000.00 per month

Application Question(s):

- Do you live in Madipakkam or very close by now ? if not PLS DO NOT APPLY
- Did you read responsibilities for this role ?
- Are you ok with clinic timing ?
- Do you have 2 Wheeler ?

Work Location: In person

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