Customer Service Representative

2 weeks ago

Kottayam, India SearchLAB Full time

Working from home

**Job Summary**:
The Telecaller will be responsible for making outbound calls to potential and existing customers to promote the products and services offered by the showroom. This role involves handling customer inquiries, providing product information, and scheduling appointments or follow-ups to ensure smooth customer service and sales processes.

**Key Responsibilities**:

- **Customer Outreach**:

- Make outbound calls to prospective and existing customers to promote electrical and plumbing products.
- Engage customers in product demonstrations and promotions over the phone.
- Identify customer needs and recommend suitable products and services.
- **Customer Service**:

- Handle inbound calls from customers with inquiries about products, pricing, and services.
- Respond to customer queries related to product features, warranties, installation, and service plans.
- Resolve basic issues related to electrical and plumbing supplies and escalate complex concerns to the appropriate departments.
- **Sales Support**:

- Provide pricing information and assist in closing sales via phone.
- Assist the sales team by generating leads through telephonic interaction.
- Schedule showroom visits or appointments for customers interested in in-person consultations.
- **Follow-Up**:

- Follow up with customers who have expressed interest in products or services to convert them into sales.
- Keep records of customer interactions, leads, and sales conversions.
- Send reminders for service appointments or follow-up calls as necessary.
- **Database Management**:

- Update customer records in the CRM system with accurate and relevant information.
- Maintain an organized database of customer leads and contact information.
- Track call outcomes and provide reports on lead conversions and sales targets.
- **Product Knowledge**:

- Stay updated on the latest products, services, and promotions in electrical and plumbing categories.
- Provide customers with detailed and accurate product descriptions, usage information, and benefits.
- **Cross-Department Coordination**:

- Collaborate with the sales, installation, and technical support teams to ensure customers receive a seamless experience.
- Work with inventory management to ensure accurate information about product availability.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: Remote

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