Customer Service Executive

2 days ago

Kottayam, India Ennexa Technologies Full time

Ennexa Technologies Pvt. Ltd operates as a rapidly advancing IT service provider situated in Kottayam, Kerala. Our principal concentration lies in the realm of web-based customer service and engagement software. With a proven history of excellence, our services consistently surpass customer expectations. In our journey towards expansion and unified growth, we seek individuals who are both skilled and enthusiastic to join us as Customer Service Executives.
- Relaying extensive product information to customers.
- Closing sales for the company
- Filing customer records, including contact information, purchases and billings.
- Conducting surveys and writing reports based on customer feedback on products and services.
- Providing customers with clear instructions to resolve issues.
- Bachelor or Master degree in any Discipline
- 2-year minimum experience as a Customer Service Executive
- Excellent Communication skills in English, Hindi as native speaker
- Excellent Writing skills in English.
- Building and maintaining profitable relationships with key customers.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kottayam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Master's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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