Customer Service Representative

2 days ago


Kottayam, India L'empire Builders® Full time

**Job Summary**:
**Key Responsibilities**:

- **Customer Interaction**: Handle inbound and outbound calls from clients, addressing inquiries related to architectural projects, construction timelines, and services offered.
- **Information Dissemination**: Provide clients with accurate and detailed information about our services, processes, and project status.
- **Appointment Scheduling**: Schedule consultations and appointments for clients with our architects and project managers.
- **Record Maintenance**: Maintain detailed and accurate records of client interactions, transactions, and feedback in the customer relationship management (CRM) system.
- **Follow-Up**: Conduct follow-up calls to clients to ensure their needs are met and to gather feedback on services provided.
- **Collaboration**: Work closely with other departments to ensure seamless communication and service delivery.
- **Continuous Improvement**: Suggest improvements to enhance the customer service experience and streamline call centre operations.

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Supplemental pay types:

- Performance bonus

Work Location: In person



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