Customer Service Executive
1 week ago
**Key Responsibilities**:
- Track and trace shipments and provide real-time updates to customers.
- Resolve customer issues, complaints, or delays in a timely and professional manner.
- Coordinate with internal teams (warehouse, dispatch, carriers) to ensure seamless delivery processes.
- Maintain accurate records of customer interactions and transactions using CRM tools.
- Provide excellent customer service by understanding client requirements and offering timely solutions.
- Escalate unresolved issues to appropriate departments or team leads as necessary.
- Meet or exceed defined KPIs such as response time, resolution rate, customer satisfaction, etc.
**Requirements**:
- Master's degree in business administration in logistics or supply chain management
- 0-3 years of experience in customer service, preferably in logistics or BPO supporting US clients.
- Excellent verbal and written communication skills in English.
- Willingness to work in US time zones (night shifts).
- Strong problem-solving skills and attention to detail.
- Ability to multitask in a fast-paced environment.
Pay: From ₹15,000.00 per month
Work Location: In person
Application Deadline: 30/06/2025
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