Customer Service Associate

4 days ago

Mumbai Maharashtra, India Gratitude Inc. Full time

**Role**:Banking - Corporate

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:Banking / Financial Services

Key Skills: Customer Service customer service analyst
- **Customer Service Associate (U.S Banking Process)**

**Key Responsibilities**
- Responding to customer complaints
- Escalating problems to the technical team or other members of the product team
- Updating customer information in the company database
- Providing information about new and existing products and services
- Tracking and processing new orders and refunds
- Making sales and processing payments, when necessary
- Performing administrative tasks as assigned by the Supervisor

**Requirements**:

- Graduates with 9 months of International BPO Voice Experience / Undergrads with 18 months of International BPO Voice Experience

Excellent Communication is a must

Experience Letters are mandatory for all the Organizations

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