IT Professional

1 week ago

Gurgaon District Haryana, India amdocs Full time

1

**Who are we?**:
**In one sentence**:
**What will your job look like?**:
Provide support to Amdocs internal users for IT related support

Knowledge to support various Desktop and Laptop models available in Amdocs

Image Amdocs Laptops and desktops with the Amdocs image

Knowledge to support windows related issues escalated by Remote Support

Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines

Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required

Support meeting/conference room IT infrastructure

Vendor management - Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.

Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements

Need to be on call after office hours and during weekends for any major disruptions in IT Service

Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required

Collaborate effectively and closely with end users, IT stakeholders

**All you need is...**:
Must have minimum 2 to 3.6 years of technical support experience

Excellent communication skills

Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM

Excellent knowledge of PC & laptop hardware

Expert knowledge of Windows7 and Windows 10 operating system. Mac OS will be additional benefit.

Intermediate knowledge of Windows Exchange messaging system

Intermediate knowledge of backup systems like OneDrive, Druva.

Intermediate knowledge of O365.

Preferred Skills/ Domain Knowledge

Windows System Administration. (Windows 7, Windows 10)

PC/Laptop support

Hardware knowledge of laptop, Desktop, printer

Good knowledge of MS suite of products like MS 365

Excel knowledge for reporting.

**Required Behavioral Competencies**:
Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertise

Good collaboration skills to achieve the stated objectives

Excellent English communication skills

Patient with customers

Have an ownership mentality to resolve issues on own or with the help of others

Be a self-starter and the work mínimal remote assistance

Come up with ideas, solutions to implement new services to enhance customer satisfaction

**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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