Customer Support

5 days ago

Gurgaon Haryana, India Quagmire IT Services Full time

Immediately Hiring Graduates for Ring Voice Process Technical Support in Leading MNC at Gurgaon Noida Work from Office Responsibilities Handle inbound outbound customer calls regarding product service inquiries and issues Provide accurate information and assistance to customers Resolve customer complaints and escalations in a professional manner Maintain customer records and update information in the system Identify and escalate priority issues to the appropriate team Achieve individual and team targets for customer satisfaction and productivity Follow company policies and procedures Adhere to quality standards and call center metrics Qualifications Graduation in any discipline Communication Level - CL 11 or above Excellent verbal and written communication skills in English Strong customer service orientation Ability to empathize with customers and provide appropriate solutions Good problem-solving skills Ability to work in a fast-paced and target-driven environment Basic computer knowledge and typing skills Flexibility to work in shifts including weekends and holidays Skills Active listening Attention to detail Patience Multitasking Conflict resolution Time management Customer relationship management Adaptability Assessments Required AMCAT Cognitive Domain Skills Mandatory SVAR Test - Minimum B1 Level Voice Versant - Minimum Score of 58 WBI Ops Web-Based Interview for Operations - Cleared Interview Rounds 1 Resume Screening 2 AMCAT Communication Tests 3 Virtual Web-Based Interview WBI Ops 4 Final HR Discussion Minimum 1 Year in Technical Customer Support Voice Mandatory Package CTC 5 LPA Take-Home Salary 36 500 month approx Minimum Incentive Value 0 Application Process Email your resume careers quagmireits com

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