Customer Support Specialist

7 days ago

Gurgaon Haryana, India Airbnb Full time

The Community You Will Join As a member of the Airbnb Customer Support team you ll play a vital role as a Resolution Specialist within the volume tiers Resolution Specialists serve as our initial point of contact addressing community inquiries and concerns Our community relies on us for Accessible support that s easy to find Faster resolution preferably first time A team that s there for them in times of urgent need Support that s built around them The Difference You Will Make Provide courteous and efficient service to the worldwide Airbnb community Be a first point of contact to handle and resolve customer complaints Respond professionally to inbound and outbound phone calls emails messages including any urgent situations Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Utilize available resources to research and troubleshoot problems effectively Investigate from the existing knowledge resources to provide resolution Mediate situations between users with empathy and fairness Monitor and control numerous concurrent tasks in tandem Be ambassadors embodying knowledge empathy and accountability Proactively strive to meet targets and goals independently A Typical Day Job Family Operations Resolutions Inbound and outbound calling process messages and email support Resolving customer queries in a timely manner 24x7 shifts with rotational week offs primarily supporting North America time zones Navigate competing priorities in all kinds of environment Job location Gurgaon Your Expertise Graduate with minimum 2 years of international voice process experience in a contact center BPO Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies Ability to manage sensitive customer information Knowledge of functional key performance metrics related to customer experience Proven language ability in English with excellent comprehension grammar vocabulary and spelling Other requirements Internet Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings Workspace Quiet private area free from interruptions no shared public spaces allowed Excellent English reading comprehension and writing skills Excellent active listening skills with the ability to understand verbal nuances Must be able to pass multiple language assessments in English Furniture equipment Ergonomic chair desk and proper lighting for comfortable focused work Cameras must be on during meetings unless otherwise stated Only using Airbnb issued hardware and software including noise canceling headsets laptop etc Approved locations Hiring Training and Nesting in the Airbnb Office satisfactory performance is required for work from home post the initial training and nesting period Work from designated home office setups in Delhi Gurgaon only Our Commitment To Inclusion Belonging Airbnb is committed to working with the broadest talent pool possible We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions All qualified individuals are encouraged to apply

  • Customer Support Specialist

    4 days ago

    Gurgaon, Haryana, India VLCC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionFor over 33 years, VLCC has been redefining beauty and wellness with science-backed solutions. Our extensive range of services and products are designed to meet your unique needs and are supported by a team of skilled professionals. With a commitment to innovative and expert care, we empower individuals to unlock their true beauty and...

  • Customer Support Specialist

    4 days ago

    Gurgaon, Haryana, India Delta Electronics Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionDelta is a global innovator in power electronics and a leading provider of switching power supplies, DC brushless fans, power management solutions, components, visual displays, industrial automation, networking products, and renewable energy solutions. With its mission "To provide innovative, clean, and efficient energy solutions for a...

  • Customer Support Specialist

    6 days ago

    Gurgaon, Haryana, India Airbnb Full time ₹ 4,60,000 - ₹ 5,57,000 per year

    Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

  • Customer Service Support Specialist

    3 weeks ago

    Faridabad, Haryana, India, Haryana New Wave Marine Insurance Full time

    Company DescriptionNew Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to suit...

  • Customer Support Executive

    1 day ago

    Haryana, India edutinker Full time

    Responsibilities - Responding to customer queries in a timely and accurate way, - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Monitor customer complaints and reach out to provide assistance - Share feature requests and...

  • Customer Support Executive

    3 days ago

    Gurgaon, Haryana, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time

    **Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...

  • Customer Care Specialist

    2 weeks ago

    Gurgaon, Haryana, India Everdion Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Care Specialist based in Gurugram. The Customer Care Specialist will be responsible for managing customer support inquiries, ensuring customer satisfaction, and maintaining effective communication with customers. Daily tasks include responding to customer queries, resolving issues promptly, and...

  • Specialist, Bid Support

    2 days ago

    Gurgaon, Haryana, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...

  • Urgent: Customer Solutions Specialist

    2 weeks ago

    Gurgaon, Haryana, India Lonza Full time

    Today Lonza is a global leader in life sciences operating across three continents While we work in science there s no magic formula to how we do it Our greatest scientific solution is talented people working together devising ideas that help businesses to help people In exchange we let our people own their careers Their ideas big and small genuinely improve...