It Support Specialist

4 weeks ago

Gurgaon Haryana, India Sago Full time

Sago is seeking an experienced IT Support Specialist to join our global IT Help Desk team This role is responsible for delivering technical assistance and support for computer systems hardware and software The IT Support Specialist will handle user inquiries troubleshoot issues and ensure timely and professional resolution of system and user concerns You will become part of a dynamic and fast-paced global team within a positive and high-performance culture This role requires an on-site presence at our Gurugram office therefore candidates must be based locally and able to commute daily As the global IT Help Desk operates 24 7 you will be expected to work in rotating shifts and participate in a remote on-call schedule during weekends Requirements Experience with Microsoft Intune is a huge plus Knowledge of and ability to use O365 Administration Exchange Teams SharePoint Azure AD etc Capable of utilizing Active directory Strong troubleshooting skills for software hardware and networking issues Ability to diagnose and repair hardware problems including computers printers and peripherals Proficiency with operating systems Windows and macOS Linux is a plus and productivity software like Microsoft Office Knowledge of basic networking e g IP addressing DNS and resolving connectivity issues Wi-Fi LAN Experience with remote desktop support tools TeamViewer Bomgar SplashTop Must be able to diagnose and solve hardware or software problems remotely and in-person Proficiency in troubleshooting email platforms e g Outlook Gmail and managing email servers Experience with helpdesk systems like Jira Service Desk ServiceNow or Zendesk Understanding of cybersecurity principles including MFA and antivirus solutions Basic scripting skills e g PowerShell Bash for automation Expertise in configuring and maintaining desktops laptops and printers Knowledge of mobile device management e g smartphones tablets Proficiency in setting up VPNs and troubleshooting Excellent communication and relationship-building abilities Adaptability and resilience in high-pressure environments A commitment to self-improvement and professional growth Proficiency in English with strong communication skills Education required Bachelor s degree or equivalent experience in Computer Science or Systems Engineering preferred Experience preferred At least 2 years of help desk support Benefits Free Gourmet Tea Coffee on the house Extensive Mediclaim Benefit Cab facility for up to 50 kms from office location in EST Night Hours

  • Bpo Business Support Specialist

    3 weeks ago

    Gurgaon, Haryana, India NTT DATA Full time

    Power BI Specialist We are seeking an experienced Power BI Specialist to support a leading US-based Retirement Annuities organization The role demands advanced Power BI expertise to deliver sophisticated data visualizations and actionable insights combined with strong project administration skills Candidates with 5-8 years of relevant experience will excel...

  • Specialist, Client Operations Support

    3 weeks ago

    Gurgaon, Haryana, India Fiserv Full time

    Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a...

  • Specialist, Client Operations Support

    4 weeks ago

    Gurgaon, Haryana, India Fiserv Full time

    Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a...

  • Specialist, Bid Support

    2 weeks ago

    Gurgaon, Haryana, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...

  • Specialist, Bid Support

    2 weeks ago

    Gurgaon, Haryana, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...

  • Customer Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India Piezel LLC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionPiezel LLC is a trusted customer support solutions provider with over 15 years of experience delivering high-quality inbound and outbound call services. We specialize in helping businesses strengthen customer relationships, increase satisfaction, and drive growth through professional, personalized communication. Our experienced team...

  • Customer Support Specialist

    2 weeks ago

    Gurgaon, India XO Bestie Full time

    Customer Support Specialist – On-Site in Gurugram (Work From Office Only)Location: Gurugram, India (Strictly On-Site)Employment Type: Full-TimeExperience: 0-2 years (fresher graduates are welcome to apply)Company DescriptionXO Bestie is a vibrant social marketplace connecting customers, service providers, businesses, and creators in the fashion and beauty...

  • Customer Support Specialist

    2 weeks ago

    Gurgaon, India XO Bestie Full time

    Customer Support Specialist   – On-Site in Gurugram (Work From Office Only)Location: Gurugram, India (Strictly On-Site)Employment Type: Full-TimeExperience: 0-2 years (fresher graduates are welcome to apply)Company DescriptionXO Bestie is a vibrant social marketplace connecting customers, service providers, businesses, and creators in the fashion and...

  • Technical Support Specialist

    2 weeks ago

    Gurgaon, India beBeeTechnical Full time

    **Job Title:** Technical Support Specialist**Job Summary:We are seeking a skilled and motivated individual to join our support team as a Technical Support Specialist. The ideal candidate will have excellent technical skills, strong communication abilities, and a passion for providing exceptional customer service.Key Responsibilities:Provide timely and...

  • Senior Technical Support Specialist

    2 weeks ago

    Gurgaon, India beBeeEscalation Full time

    We are seeking a skilled professional to fill the role of Escalation Support Specialist. This position involves collaborating with various teams to address customer issues and drive escalations to resolution.Job Description:This Escalation Support Specialist will be responsible for efficient and effective case management while adhering to established...