Italian language specialist Customer Support

19 hours ago

Gurgaon, India Transformative Ventures Full time

Designation: Italian Language Specialist Customer Support ExecutiveExp: 1-4 years of expWork Location: GurgaonThis role would have Rotational Shifts and Rotational week offs.We are seeking a passionate and experienced individual to join our Customer Serviceteam as a Customer Support Executive (Italian-Language speaking).In this role, your primary goal will be to ensure exceptional customer satisfaction byproviding timely, professional, and effective support across multiple channels, includingemail, social media, and phone..Responsibilities- Understanding the products and services provided by the company.- Engage with customers to resolve inquiries, concerns, or complaints with- empathy and efficiency.- Attracts potential customers by answering product and service questions and- suggesting information about other products and services.- Maintain a professional tone and positive attitude in all customer interactions.- Handling queries from international customers on call, Email & social media.- Accurately document customer interactions and follow up as necessary.- Offering exceptional customer service and satisfaction.- Conducting timely follow-ups with customers to gather additional information or- provide updates.- Effectively negotiating terms and conditions to meet both customer needs and- company objectives- Collaborate with internal teams to resolve issues and improve the customer- experience.- Willingness to work flexible, rotational shifts aligned with US business hoursRequirements- Bachelor’s degree in business administration or a related field.- Excellent communication skills in Italian and English (written and verbal).- Italian Language Expert (B2 or above)- Min 1-4 year of experience in providing support in Italian language- A customer-centric mindset with attention to detail and a proactive approach to- problem-solving.- Hands on experience with MS Office and internet research- In-depth understanding of customer service practices- Excellent phone etiquette and active listening abilities.- Strong listening skills and the ability to multitask in a fast-paced environment.- Should be Flexible for Rotational Shifts and Rotational Weekly Offs

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