Call Monitoring

Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating inbound and outbound customer interactions to ensure adherence to company policies, compliance, and quality standards. The role involves identifying areas of improvement, providing actionable feedback, and driving customer experience excellence.Key Responsibilities:Monitor live...

Job Title: Quality Analyst (Call Audit – Sales & Customer Support)Location: Noida Sector 16 (Onsite Role)Employment Type: Full-timeAbout the Role:We are looking for a detail-oriented and analytical Quality Analyst (QA) with experience in call audits for sales and customer support teams. The role involves monitoring, evaluating, and improving call quality...

**Position Overview**:The Call Auditor is responsible for evaluating and analyzing customer service interactions to ensure high-quality standards are maintained. This role involves listening to and reviewing recorded phone calls, providing feedback to customer service representatives, and identifying areas for improvement to enhance customer satisfaction and...

**Position-**Quality Analyst/Sales call Auditor **Location**: Noida Uttar Pradesh **Type**: Full-time **Overview**: **Key Responsibilities**: - **Live Listening of Calls**: Monitor live calls to assess the performance of sales representatives, ensuring compliance with company standards and providing real-time feedback. - **Feedback to Sales Team**:...

The Trainer ensures that every telecaller is equipped with the knowledge, skills, and confidence to effectively pitch real estate projects and secure appointments. This role is central to reducing ramp-up time, improving quality, and boosting team productivity. Key Responsibilities: - Design and deliver structured onboarding programs for new telecallers. -...

**Responsibilities: - ** - Administrative tasksPersonal assistants manage calendars, schedule meetings, answer phone calls, and take messages. They may also help with time management and run errands. - Travel arrangementsPersonal assistants may plan travel for work or personal reasons, including booking flights, arranging accommodations, and organizing...

**Key Responsibilities**: - Evaluate sales calls for quality, compliance, and accuracy, ensuring alignment with company standards. - Provide constructive feedback to sales representatives to improve their performance. - Identify trends and areas for improvement in sales call techniques and customer interactions. - Maintain and update quality evaluation...

Performs call monitoring and provides trend data, quality reports, and feedback to Director, Member Connect. - Uses quality monitoring data management system to compile and track performance at team and individual level. - Participates in Member listening programs to identify customer needs and expectations. - Provides actionable data to various internal...

Processing orders Customer communication Monitoring inventory Picking inventory Delivery Handling customer enquiries Receiving orders and invoices Invoice & notify customers Maintaining accurate records Order entry Packing Preparing invoices Shipping **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per...

Job Summary We are seeking a detail-oriented and proactive Collection Executive to join our team in the EdTech sector. The role involves managing and monitoring outstanding dues, following up with students/parents/institutions, ensuring timely fee collections, and maintaining healthy customer relationships while adhering to organizational policies. Key...