IT Helpdesk Support

2 weeks ago

Bengaluru, India Arena Investors LP Full time

Coordinate outsourced IT support desk and private cloud vendor.
- Augment and provide escalation point for IT support issues related to Windows-based workstations, mobile devices, network, video conferencing equipment, physical security and other hardware.
- Coordinate the build-out and support of satellite offices (both domestically and internationally). Will require limited travel.
- Oversee network security and coordinate annual cybersecurity audits and BCP tests.
- Troubleshoot IT issues for end users in international offices
- Windows 10, Windows 12-19 Server.
- Office365
- Active Directory
- Scripting in Powershell or Windows Batch a plus
- VOIP Telephone
- Azure Portal and working knowledge of virtual machine architecture (ie VM Ware, cloud)
- Mobile Device Management (InTune preferred)
- A positive attitude, strong work ethic and a desire to work collaboratively across the organization.

**Requirements**:

- Associates or Bachelor degree from in Information Technology/Information Systems, etc.
- 2-5 years experience (preferably in finance and/or telecom).

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