Client Operations Executive

2 days ago

Madhapur Hyderabad Telangana, India Bijliride Full time

**Job Title**:Client Operations Executive**

**Location**:Hyderabad**

**Job Type**:Full-Time**

**About Us**:
Bijliride is a leading Two Wheeler EV Rental company, committed to providing top-quality services. We are looking for a **Client Operations Executive** to manage existing clients, and New Clients drive business retention, and enhance customer relationships.

**Job Summary**:
The **Client Operations Executive** will be responsible for nurturing relationships with existing clients, and New clients, ensuring customer satisfaction, and driving business growth. This role involves handling escalations, creating proof of concepts (POC), and coordinating with various stakeholders to optimize client engagement and business retention.

**Key Responsibilities**:

- Maintain and grow relationships with existing clients to ensure retention and long-term partnerships.
- Identify and capitalize on opportunities to increase business from current accounts.
- Act as the primary point of contact for key clients, addressing concerns and ensuring a seamless experience.
- Handle escalations efficiently, providing timely resolutions and maintaining client trust.
- Develop and present Proof of Concepts (POC) to demonstrate solutions that meet client needs.
- Work closely with internal teams, including sales, operations, and customer service, to streamline client interactions.
- Analyze client feedback and market trends to improve service offerings.
- Prepare reports and presentations on account performance and business growth strategies.

**Requirements**:

- Bachelor’s degree in Business, Marketing, or a related field.
- Experience in **Client Relationship ,Account management, client relations, or sales, preferably in Logistics or the EV industry.**
- Strong communication skills in **Hindi and English, Telugu**
- Basic proficiency in **Microsoft Excel** for data analysis and reporting.
- Problem-solving and conflict resolution skills to handle client concerns effectively.
- Ability to work collaboratively with cross-functional teams and stakeholders.
- Strong negotiation and relationship-building skills.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

**Language**:

- English (required)
- Hindi (required)
- Telugu (required)

Work Location: In person

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