Front Office Executive

6 days ago


Kochi Kerala, India MARAM RESORT Full time

Welcome guests with warmth and professionalism; handle check-in and check-out procedures.
- Manage room reservations and bookings using hotel PMS (Property Management System).
- Handle guest queries, requests, and complaints efficiently and promptly.
- Coordinate with housekeeping and other departments to ensure room readiness.
- Process payments and maintain accurate records of billing and guest folios.
- Maintain front desk cleanliness and ensure compliance with SOPs.
- Upsell hotel services such as restaurant, spa, or upgrades when appropriate.
- Assist in guest registration, assigning rooms, and issuing room keys/cards.
- Maintain visitor logs and ensure guest identification and security protocols are followed.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person



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