Customer Service Executive

1 day ago


Andheri East Mumbai Maharashtra, India UNHR Full time

**Key Responsibilities**

information, and resolve issues efficiently.
- Handle customer complaints with empathy and professionalism, aiming for first-contact

resolution and ensuring customer satisfaction.
- Maintain a thorough understanding of product line to offer accurate

information and recommendations to customers
- Identify potential sales opportunities during customer interactions and guide them

through the purchasing process.
- Collect and relay customer feedback to relevant departments to aid in product and

service improvements.
- Accurately record customer interactions, transactions, comments, and complaints in the

CRM system.
- Work closely with other departments to ensure a seamless customer experience and

resolve any cross-functional issues.

**-Education**:Bachelor's degree in any discipline.

**-Experience**:Minimum of 1 year in a customer service or related role.

**-Skills**:
Excellent verbal and written communication skills in English and Hindi.

Proficient in using CRM software and Microsoft Office Suite.

Strong problem-solving abilities and attention to detail.

Ability to handle stressful situations with calmness and professionalism.

Team player with a positive attitude and willingness to learn.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9022277084



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