Customer Success Trainer

4 days ago

Satellite Ahmedabad Gujarat, India SNN Analytics Pvt Ltd Full time

Responsibilities: 
- Design, develop, and update comprehensive training programs for internal staff and external clients.
- Collaborate with product development teams to stay current on product features, updates, and enhancements.
- Create engaging and effective training materials, including manuals, presentations, videos, and interactive modules.
- Tailor content to meet the needs of diverse audiences, ranging from technical staff to end-users.
- Conduct engaging training sessions through various mediums, including in-person sessions, webinars, and e-learning platforms.
- Adapt training methods to accommodate different learning styles and levels of technical expertise.
- Conduct needs assessments to identify knowledge gaps and training requirements.
- Collaborate with stakeholders to gather feedback and continuously improve training programs.
- Work closely with product managers, developers, and customer support teams to ensure alignment between training materials and product features.
- Provide input on product documentation and user guides to enhance clarity and usability.
- Implement assessments to evaluate the effectiveness of training programs.

**Requirements**:

- Hospitality experience (Finance, Revenue Management, F&B, Spa, Group Planning).
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in a Customer Trainer or similar role.
- Strong written and verbal communication skills in English, with the ability to explain complex information in a clear and engaging way.
- Strong technical aptitude and the ability to quickly grasp complex product features.
- Excellent communication and presentation skills, with the ability to convey technical concepts in an understandable manner.
- Experience with instructional design and content development tools.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Ability to travel for on-site training at customer sites up to 40%.
- Must possess a valid passport and be legally eligible to travel domestically and internationally without visa or entry restrictions.

**Job Types**: Full-time, Permanent

Pay: ₹183,251.37 - ₹800,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time

Work Location: In person

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