Customer Service Adviser

1 week ago

Kolkata, India WARPE TRAINING AND COUNSULTING Full time

We are having an exciting opportunity for you to provide Customer Service Advisor for our project in the UK.

No of open position is 10+ so we need bulk submissions.

We can discuss the engagement model and initiate the vendor onboarding process quickly.

Experience: 4+ years as a customer service in outbound process (Must have been a minimum of 1 year for “first resolution” ticket handling and not just for surveys, campaigns questionnaires)

Good to have: knowledge in Gambling Industry

Location: kolkata,bangalore,west bengal,delhi

Notice period: Immediate to 15 days

Budget: 10 Lpa Max

Mode: Permanent Full Time ( Rotational Shift )

**Responsibilities**:
*Requirement to have knowledge and worked on omni-channel

*To resolve all Customer queries professionally in line with agreed KPI’s, ensuring that any escalations are raised promptly to maintain Customer satisfaction.

*Carry out administration duties as and when required i.e. logging retail deposit and withdrawal calls, Customer complaints and self-exclusions.

*Ensure that Customer account adjustments are dealt with accurately and within SLA

*Be conversant with Standard operating Procedures, Bonuses and Promotional campaigns

*Work on outbound campaigns; new account welcome, lapsed player reactivation etc as required

*Understand fully and comply with the key objectives of the Gambling Commission and Gibraltar Regulatory Authority.

*To be fully aware of your responsibilities regarding Social Compliance and Licence Conditions Codes of Practice.

*Any other duties requested by your Line Manager in relation to your role.

Experience & Skills:
*Previous experience on the use of Ticket platforms for CS management-Zendesk, or one of these others Freshdesk, Sales force

*Experience in dealing with customers at all levels essential.

*Ability to build and maintain good working relationships essential.

*Committed to improving levels of Customer service essential.

*Analytical approach to problem solving essential.

*Competent computer skills including MS Outlook, Word and Excel essential.

*Ability to resolve support issues to final resolution and to a significantly high standard

*Previous experience and understanding of customer ticketing systems for customer comms

*Good understanding and handling of customers in the UK & International markets

**Salary**: ₹400,000.00 - ₹1,000,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Rotational shift
- UK shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- High-end sales: 4 years (preferred)
- Customer service: 4 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

  • Immediate Start! Urban Money

    3 weeks ago

    Anywhere in India/Multiple Locations/Delhi NCR/Mumbai/Bangalore/Hyderabad/Kolkata/Chennai/Pune/Gujar First Adviser | Your Loan Partner. Full time

    Company Description: - First Adviser (FA Wizard) is a rapidly expanding Corporate Channel Partner for top Banks and Financial Institutions across India. Founded by experienced ex-bankers in 2017-2018, we specialize in retail loans, including Personal Loans, Business Loans, Home Loans, and more Mortgage Loan. - Our robust sourcing model and technological...

  • Customer Service Advisor

    2 weeks ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    **ONLY KOLKATA CANDIDATES CAN APPLY** **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Work from home Rotational Shift **Salary**: ₹50,000.00 - ₹75,000.00 per month **Benefits**: - Work from home Schedule: -...

  • Sales/customer Service Intern

    2 weeks ago

    Kolkata, India eTutorworld Full time

    An exciting opportunity to join a fast-growing online education company. Etutorworld provides personal 1-on-1 live online tutoring in Math, Science and English to K-12 school students worldwide. Etutorworld is a Bangalore based company with a 60+ member team and a vibrant open work culture. This is a night shift position since most of the students are in...

  • First Adviser

    3 weeks ago

    Anywhere in India/Multiple Locations/Delhi NCR/Mumbai/Bangalore/Hyderabad/Kolkata/Chennai/Pune/Gujar First Adviser | Your Loan Partner. Full time

    Zonal Sales Manager Years of exp: 10-15 Years Location: Multiple locations in India. Company Description: First Adviser (FA Wizard) is one of the youngest and fastest-growing Corporate Channel Partners in India, collaborating with top Banks and Financial Institutions. Founded in 2017-2018 by experienced ex-bankers, we focus on retail loans for emerging and...

  • Customer Service

    2 weeks ago

    Kolkata, West Bengal, India Flying Squirrel Holidays Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Verbal and written communication in English is a must.Background can be from any customer service industry, as long as the candidates themselves have traveled extensively or are very passionate about travel, like watching vlogs, keep updates with different destinations, create their own itineraries, or plan a trip themselves.Key Responsibilities:1. Customer...

  • Customer Service

    6 days ago

    Kolkata, West Bengal, India Niit Learning Systems Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Night Shift Customer Service Associate US ProcessLocation: Sector V, Salt Lake, Kolkata 700091Shift Timings: Night ShiftWork Days: 5 days workingRole OverviewWe are seeking enthusiastic and dedicated professionals to join our team as Customer Service Associates. This is an excellent opportunity for freshers with strong communication skills to embark on a...

  • Customer Service

    5 days ago

    Kolkata, India Ghost Research Solutions Full time

    Job Title: Customer Service Requirement: - Good communication and interpersonal skills - Convincing skills - Understanding the need of the client - Two-wheeler and DL(preferable) Responsibility: - Convince the customer for the services - Meeting the needs of the customer - Complete a financial analysis with clients Shift: Mon-Sat(10am-7pm) **Job...

  • Customer Service

    2 weeks ago

    Kolkata, India PTS Consulting Services Full time

    The DLS Contact Specialist is the first point contact for Amazon employees via phone. You will have the opportunity to earn customer trust by gathering first-contact critical details to build the initial leave and/or accommodation case. Through this first-contact you will learn about the employee’s situation, create detailed documentation that will support...

  • Customer Service Executive

    2 weeks ago

    Kolkata, West Bengal, India UnoTasker Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionUnoTasker is a dynamic startup dedicated to revolutionizing the Personal & Home care marketplace by seamlessly connecting customers with a diverse array of personal service providers. Our platform acts as a one-stop solution for a variety of services, including trusted parlors, skilled handymen, professional drivers, experienced cooks, and...

  • Customer Service Representative

    20 hours ago

    Kolkata, West Bengal, India UnoTasker Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionUno Tasker is a dynamic startup revolutionizing the Personal & Home care marketplace by seamlessly connecting customers with a wide range of personal service providers. Our platform offers a one-stop solution for services such as trusted parlors, skilled handymen, professional drivers, and experienced cooks. We are committed to enhancing...