Customer Service Executive

2 weeks ago

Delhi Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

**Job Title: Security Dispatcher (Virtual Field Supervisor)**
**Location: New Delhi (India-based, supporting US operations)**
**Job Type: Full-Time**

**Job Summary**

Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Security Dispatcher **(Virtual Field Supervisor)** to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US.

**Key Responsibilities**
- Perform routine **security checks** by calling field employees and clients (US-based).
- Handle **incoming calls** related to issues, service requests, or general inquiries.
- Maintain a **professional and positive rapport** with every caller.
- **Log and update information** in the service database during and after each interaction.
- Stay informed about **company policies and industry practices** to provide accurate support.
- Resolve concerns by turning **challenges into long-term client satisfaction**.
- Coordinate communication across **corporate, clients, field staff, and management**.
- Prioritize and execute **administrative duties** effectively.
- Schedule and coordinate **meetings with the US team**.
- Support **special projects** as assigned by the department.

**Qualifications & Skills**
- Bachelor's Degree or equivalent required.
- Prior experience in **customer service** is an advantage.
- Strong **time management** and **organizational** skills.
- Demonstrated ability in **problem-solving and analysis**.
- Strong **communication** and **interpersonal** skills.
- High level of **personal integrity** and professionalism.
- Proficient in **MS Office** and **Google Workspace** tools.

**Benefits**
- All benefits and compensation details will be shared in the **offer letter**.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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