#884 - Proactive Grace Support - M365

6 days ago

Hyderabad Telangana, India Upwork Full time

**Company Description**
Upwork, in collaboration with a leading American multinational technology company, is looking for an **M365 Grace Period Support Specialist**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have expertise in M365 products and a passion for innovation, we encourage you to apply.

**About Upwork**:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology.
**Job Description** About the Role**:
The client is seeking skilled and experienced **M365 Grace Period Support Specialist to support English Speaking clients**. The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional person to join our dynamic team.
**Qualifications** What should you have**:

- Strong command of the English language
- Superior communication skills including active listening
- General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
- Excellent problem-solving skills
- Strong interpersonal skills
- Persuasion skills are a plus
- A positive attitude and the ability to build relationships with clients
- Ability to speak a second language may be advantageous

**Device Specifications**:

- Computer that is not joined to another company’s domain, neither managed by any remote management - inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB RAM (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology

If you are selected to move forward you will need to complete the following steps with our onboarding team:

- Background check and authorization
- Identity check and location check
- Live hardware check confirming the technical specifications required for the role
- Payroll vendor documentation

**Additional Information**
- Fortune 500 Client
- Competitive Pay
- Remote Work

All your information will be kept confidential according to EEO guidelines.

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