Lead System Engineer

Overview Blue Yonder is the proven leader in artificial intelligence and machine learning AI ML -driven supply chain and retail solutions for 4 000 of the world s leading retail manufacturing and logistics companies Blue Yonder s world-class client brands include 75 of the top 100 retailers 77 of the top 100 consumer goods companies and 8 of the top 10 global 3PLs Running Blue Yonder you can plan to deliver The Lead System Engineer role will support enterprise-wide initiatives focused on secure email architecture Microsoft 365 administration and data governance The ideal candidate will bring deep technical expertise in email security protocols and hands-on experience with Microsoft 365 Copilot and Purview modules Scope Receives work assignments through the ticketing system or from Lead Administrators or management Provide level 3 4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements Manage user accounts licenses and group policies through Microsoft Entra ID Azure AD and Microsoft 365 Admin Center Design implement and maintain secure email systems using DKIM DMARC and SPF protocols Collaborate with internal and external stakeholders to ensure secure relay configurations and policy enforcement Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications Ensures our enterprise directory and collaboration infrastructure s security availability performance and scalability Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services such as Teams SharePoint Exchange and OneDrive Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution Configure and manage SharePoint Online and or SharePoint On-Premises environments Perform regular system monitoring performance tuning and capacity planning Manage SharePoint site collections permissions and user accounts Implement and maintain SharePoint governance policies and standards Implement and manage all modules within Microsoft Purview including Information Protection Data Loss Prevention Insider Risk Management and eDiscovery Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration Monitor Copilot performance and user experience providing feedback and improvement plans Lead auto-labeling policy design and testing across classic and modern SharePoint sites Support site remediation and modernization efforts including legacy-to-modern SharePoint migrations Support Teams voice and collaboration features including telephony and meeting solutions Required to provide On-Call support during off-duty hours on weekdays weekends and holidays on a scheduled rotating basis Support and administer Proofpoint email gateway and security platforms Knowledge of email delivery principles and authentication including SPF DKIM DMARC etc Identify assess and prioritize security vulnerabilities in Windows or Linux server environments High-Level critical user terminations Sr VPs CXOs etc on immediate basis Exchange Resource Room management for bookings Our current technical environment Tools Proofpoint Duo Circle M365 products exchange Teams SharePoint OneDrive Copilot and Microsoft Purview Protocols DKIM DMARC and SPF Programming languages Python PowerShell and Shell scripting Cloud Architecture MS Azure Terraform ARM templates AKS Virtual Networks Azure AD What you ll do Receives work assignments through the ticketing system or from Lead Administrators or management Provide level 3 4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements Manage user accounts licenses and group policies through Microsoft Entra ID Azure AD and Microsoft 365 Admin Center Design implement and maintain secure email systems using DKIM DMARC and SPF protocols Collaborate with internal and external stakeholders to ensure secure relay configurations and policy enforcement Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications Ensures our enterprise directory and collaboration infrastructure s security availability performance and scalability Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services such as Teams SharePoint Exchange and OneDrive Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution Configure and manage SharePoint Online and or SharePoint On-Premises environments Perform regular system monitoring performance tuning and capacity planning Manage SharePoint site collections permissions and user accounts Implement and maintain SharePoint governance policies and standards Implement and manage all modules within Microsoft Purview including Information Protection Data Loss Prevention Insider Risk Management and eDiscovery Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration Monitor Copilot performance and user experience providing feedback and improvement plans Lead auto-labeling policy design and testing across classic and modern SharePoint sites Support site remediation and modernization efforts including legacy-to-modern SharePoint migrations Support Teams voice and collaboration features including telephony and meeting solutions Required to provide On-Call support during off-duty hours on weekdays weekends and holidays on a scheduled rotating basis Support and administer Proofpoint email gateway and security platforms Knowledge of email delivery principles and authentication including SPF DKIM DMARC etc Identify assess and prioritize security vulnerabilities in Windows or Linux server environments High-Level critical user terminations Sr VPs CXOs etc on immediate basis Exchange Resource Room management for bookings What we are looking for Bachelor s degree in computer science MIS or engineering related field or equivalent work experience 8 years of work experience enterprise IT environments with a focus on Microsoft 365 and email security Proven experience administering Exchange SharePoint Teams and OneDrive Hands-on experience with Microsoft 365 Copilot and Purview modules 1 year working experience with Azure Cloud Willing to work under different technologies and take up new technology responsibilities outside the core skills SharePoint Environment Administration support and troubleshooting Basic knowledge on any scripting like Python Bash Shell PowerShell etc Ability to interact with various levels of professionals Ability to work under pressure in a fast-paced environment and meet tight deadlines Ability to act independently to drive IT goals and changes Advanced troubleshooting methodology Ability to judge priorities and adjust their work accordingly Identify and escalate situations requiring urgent attention Understanding of M365 compliance data retention and governance best practices Good Knowledge on ticketing tools like ServiceNow Provides a positive and open working environment Knowledge in Cloud Technologies - Private Public Hybrid IaaS PaaS SaaS Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status