Staff System Engineer

Overview Blue Yonder is the proven leader in artificial intelligence and machine learning AI ML -driven supply chain and retail solutions for 4 000 of the world s leading retail manufacturing and logistics companies Blue Yonder s world-class client brands include 75 of the top 100 retailers 77 of the top 100 consumer goods companies and 8 of the top 10 global 3PLs Running Blue Yonder you can plan to deliver The Staff System Engineer role is to lead the design implementation and support of enterprise collaboration and mail security solutions Candidate will be supporting O365 technologies Exchange Teams telephony E-Discovery Entra ID Microsoft Purview Microsoft Copilot Exchange Online Proofpoint Duo Circle and identity integrations Scope Design implement and support enterprise M365 collaboration services including Teams SharePoint OneDrive and Copilot integrations Manage Exchange Online environments including hybrid deployments mail flow policies and compliance Integrate and support Proofpoint and Duo Circle for secure email delivery filtering and advanced threat protection Implement and manage Microsoft Purview solutions for compliance DLP Data Loss Prevention eDiscovery insider risk management and data classification Enforce governance for collaboration platforms ensuring compliance and security alignment Provide level 3 4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements Design implement and maintain secure email systems using DKIM DMARC and SPF protocols Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration Monitor Copilot performance and user experience providing feedback and improvement plans Configure and manage SharePoint Online and or SharePoint On-Premises environments Perform regular system monitoring performance tuning and capacity planning Manage SharePoint site collections permissions and user accounts Implement and maintain SharePoint governance policies and standards Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services such as Teams SharePoint Exchange OneDrive and Power Platform Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution Support Teams voice and collaboration features including telephony and meeting solutions A point of contact for internal customers providing technical guidance and support for collaboration and directory services offerings Required to provide On-Call support during off-duty hours on weekdays weekends and holidays on a scheduled rotating basis Support and administer Proofpoint email gateway and security platforms High-Level critical user terminations Sr VPs CXOs etc on immediate basis Exchange Resource Room management for bookings Ample knowledge of eDiscovery tools and familiarity with Boolean searches Provide L3 escalation support for M365 Exchange Online Proofpoint and identity-related issues Automate routine administrative tasks with PowerShell and scripting Establish monitoring reporting and dashboards for collaboration and identity systems Partner with vendors Microsoft Proofpoint Duo Circle to resolve complex issues and evaluate new features Our current technical environment Tools Proofpoint Duo Circle M365 products exchange Teams SharePoint OneDrive Copilot and Microsoft Purview Protocols DKIM DMARC and SPF Programming languages Python PowerShell and Shell scripting Cloud Architecture MS Azure Terraform ARM templates AKS Virtual Networks Azure AD What you ll do Design implement and support enterprise M365 collaboration services including Teams SharePoint OneDrive and Copilot integrations Manage Exchange Online environments including hybrid deployments mail flow policies and compliance Integrate and support Proofpoint and Duo Circle for secure email delivery filtering and advanced threat protection Implement and manage Microsoft Purview solutions for compliance DLP Data Loss Prevention eDiscovery insider risk management and data classification Enforce governance for collaboration platforms ensuring compliance and security alignment Provide level 3 4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements Design implement and maintain secure email systems using DKIM DMARC and SPF protocols Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration Monitor Copilot performance and user experience providing feedback and improvement plans Configure and manage SharePoint Online and or SharePoint On-Premises environments Perform regular system monitoring performance tuning and capacity planning Manage SharePoint site collections permissions and user accounts Implement and maintain SharePoint governance policies and standards Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services such as Teams SharePoint Exchange OneDrive and Power Platform Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution Support Teams voice and collaboration features including telephony and meeting solutions A point of contact for internal customers providing technical guidance and support for collaboration and directory services offerings Required to provide On-Call support during off-duty hours on weekdays weekends and holidays on a scheduled rotating basis Support and administer Proofpoint email gateway and security platforms High-Level critical user terminations Sr VPs CXOs etc on immediate basis Exchange Resource Room management for bookings Ample knowledge of eDiscovery tools and familiarity with Boolean searches Provide L3 escalation support for M365 Exchange Online Proofpoint and identity-related issues Automate routine administrative tasks with PowerShell and scripting Establish monitoring reporting and dashboards for collaboration and identity systems Partner with vendors Microsoft Proofpoint Duo Circle to resolve complex issues and evaluate new features What we are looking for Bachelor s degree in computer science MIS or engineering related field or equivalent work experience 10 years of experience in enterprise IT environments with a focus on Microsoft 365 and email security 1 year working experience with Azure Cloud Strong understanding of DKIM DMARC SPF and secure email relay protocols Proven experience administering Exchange SharePoint Teams and OneDrive Hands-on experience with Microsoft 365 Copilot and Purview modules Familiarity with PowerShell scripting and M365 Admin Center SharePoint Environment Administration support and troubleshooting Willing to work under different technologies and take up new technology responsibilities outside the core skills Ability to interact with various levels of professionals Ability to work under pressure in a fast-paced environment and meet tight deadlines Ability to act independently to drive IT goals and changes Ability to judge priorities and adjust their work accordingly Identify and escalate situations requiring urgent attention Understanding of M365 compliance data retention and governance best practices Good Knowledge on ticketing tools like ServiceNow Provides a positive and open working environment Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status