Customer Support Representative/executive

1 week ago

Mumbai Maharashtra, India Vendiman Pvt Ltd Full time

**Job Title**: Customer Support Representative/Executive
**Location**: [Insert Location]
**Experience Required**: Minimum 2 years
**Reports to**: Customer Support Manager

**Job Summary**:
**Key Responsibilities**:

- **Customer & Vendor Query Handling**:

- Provide accurate information regarding products/services, resolving complaints and issues efficiently.
- Escalate unresolved queries to the appropriate departments for further action.
- **Relationship Management**:

- Maintain a positive and professional rapport with customers and vendors.
- Regularly follow up to ensure issues are fully resolved and maintain a high level of customer satisfaction.
- Develop a deep understanding of customer/vendor needs to foster long-term relationships.
- **Issue Resolution**:

- Investigate and resolve customer/vendor complaints and issues within set timelines.
- Document and track issues using internal systems, ensuring a clear record of communication and resolution steps.
- **Collaboration with Internal Teams**:

- Coordinate with relevant internal teams such as Sales, Technical Support, and Logistics to ensure seamless service delivery.
- Communicate any process improvements or customer feedback to enhance service quality.
- **Reporting & Documentation**:

- Prepare regular reports on customer/vendor interactions, including issue resolutions, feedback, and areas for improvement.
- Maintain accurate records of customer/vendor communication and interactions in the company CRM system.
- **Continuous Learning**:

- Stay updated on company products, services, and processes to effectively address customer/vendor concerns.
- Participate in training and development opportunities to improve customer support skills.

**Key Skills & Qualifications**:

- Minimum 2 years of experience in a customer support or customer-facing role.
- **Excellent communication skills** (both verbal and written).
- Ability to manage multiple customer/vendor interactions simultaneously and resolve issues in a timely manner.
- Strong interpersonal skills and ability to build and maintain relationships with customers and vendors.
- Problem-solving skills with a proactive approach to addressing challenges.
- High attention to detail and ability to work under pressure.

**Benefits**:

- Competitive salary
- Performance-based bonuses
- Opportunities for career growth and development

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9136055845

  • Customer Support Representative

    1 day ago

    Mulund West, Mumbai, Maharashtra, India Enrolsy Full time

    **Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India Boston Business Solution Private Limited Full time

    Hiring!! **Job Designation**: Customer Support Representative **Qualifications**: 1. Bachelor's degree or equivalent practical experience. **2. Excellent English communication with 0 grammatical errors** 3. 0-3 months previous experience in customer support or a related field preferred. 4. Excellent communication skills, both verbal and written**.** 5....

  • Customer Support Representative

    3 days ago

    Mumbai, Maharashtra, India Krowmaerd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Customer Support RepresentativeOur client, a leading real estate and asset management company, is committed to delivering exceptional services to our clients. They are looking for a well-spoken service representative to be responsible for soliciting sales and Marketing over the telephone. The customer representative's responsibilities include contacting...

  • Customer Support Executive

    1 week ago

    Mumbai, India Brained Full time

    Customer Support - Mumbai **What are the responsibilities of a Customer Support Executive: - ** - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service...

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India archstore Full time

    As a **Customer Support Representative**, you will play a vital role in assisting our team to enhance user satisfaction. Your responsibilities will include handling customer queries, facilitating user sign-ups, and managing dealer requests to ensure seamless service delivery. **Key Responsibilities**: - Guide potential users through the sign-up process and...

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India archstore Full time

    As a **Customer Support Representative**, you will play a vital role in assisting our team to enhance user satisfaction. Your responsibilities will include handling customer queries, facilitating user sign-ups, and managing dealer requests to ensure seamless service delivery. **Key Responsibilities**: - Guide potential users through the sign-up process and...

  • Customer Support Representative

    1 week ago

    Marol, Mumbai, Maharashtra, India Carnot Technologies Pvt Ltd Full time

    We’re hiring a **Customer Service Representative** fluent in **Hindi & Punjabi** for our Recharge Support team. **Location: - **Andheri (Marol), Mumbai **Responsibilities: - ** - Provide information on recharge plans, troubleshoot issues, and ensure customer satisfaction. - Document interactions and stay updated on services. **Qualifications: - ** -...

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India Mynd Full time ₹ 15,000 - ₹ 28,00,000 per year

    Job descriptionWe are seeking a dynamic and proactive Customer Support Representative to manage customer queries, logistics coordination, and operational support.Experience yearsKey Responsibilities:Customer Query Management:Handle and resolve customer queries across multiple platforms, including email, calls, social media, and WhatsApp.Ensure a seamless...

  • Customer Support Representative

    4 days ago

    Mumbai, India Mynd Full time

    Job description We are seeking a dynamic and proactive Customer Support Representative to manage customer queries, logistics coordination, and operational support. Experience years Key Responsibilities: Customer Query Management: Handle and resolve customer queries across multiple platforms, including email, calls, social media, and WhatsApp. Ensure a...

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India HR POWER PAK Full time

    **Job Title**: Customer Support Representative **Reports to**: Customer Support Manager / Team Leader Note: It is a night shift job Location: Kandivali **Job Summary**: **Key Responsibilities**:1. Respond to Customer Inquiries**: - Provide accurate information about products, services, policies, and procedures. - Assist customers with product usage,...