Customer Support Representative/executive

1 week ago

Mumbai Maharashtra, India Vendiman Pvt Ltd Full time

**Job Title**: Customer Support Representative/Executive
**Location**: [Insert Location]
**Experience Required**: Minimum 2 years
**Reports to**: Customer Support Manager

**Job Summary**:
**Key Responsibilities**:

- **Customer & Vendor Query Handling**:

- Provide accurate information regarding products/services, resolving complaints and issues efficiently.
- Escalate unresolved queries to the appropriate departments for further action.
- **Relationship Management**:

- Maintain a positive and professional rapport with customers and vendors.
- Regularly follow up to ensure issues are fully resolved and maintain a high level of customer satisfaction.
- Develop a deep understanding of customer/vendor needs to foster long-term relationships.
- **Issue Resolution**:

- Investigate and resolve customer/vendor complaints and issues within set timelines.
- Document and track issues using internal systems, ensuring a clear record of communication and resolution steps.
- **Collaboration with Internal Teams**:

- Coordinate with relevant internal teams such as Sales, Technical Support, and Logistics to ensure seamless service delivery.
- Communicate any process improvements or customer feedback to enhance service quality.
- **Reporting & Documentation**:

- Prepare regular reports on customer/vendor interactions, including issue resolutions, feedback, and areas for improvement.
- Maintain accurate records of customer/vendor communication and interactions in the company CRM system.
- **Continuous Learning**:

- Stay updated on company products, services, and processes to effectively address customer/vendor concerns.
- Participate in training and development opportunities to improve customer support skills.

**Key Skills & Qualifications**:

- Minimum 2 years of experience in a customer support or customer-facing role.
- **Excellent communication skills** (both verbal and written).
- Ability to manage multiple customer/vendor interactions simultaneously and resolve issues in a timely manner.
- Strong interpersonal skills and ability to build and maintain relationships with customers and vendors.
- Problem-solving skills with a proactive approach to addressing challenges.
- High attention to detail and ability to work under pressure.

**Benefits**:

- Competitive salary
- Performance-based bonuses
- Opportunities for career growth and development

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9136055845

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